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Fully Remote Technical Support

Company: Reqroute
Location: US - Connecticut - Ellington
Category: Customer Services
Posted: June 12, 2024
Job Title: Technical Support (Customer Care)
Pay Rate: $17.50/hr on W2 paid weekly

What will you do?
We're looking for a Tech Support Customer Service Representative to:
  • Answer inbound calls from our internal clients at the branches.
  • Educate clients on account services and capabilities
  • Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
  • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
  • Have strong organizational skills, attention to detail, and excellent follow-up skills
  • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
What you should have?
  • Detail oriented (nothing gets past you)
  • Proficient in Microsoft Office Suite
  • Citrix, Good for enterprise, or Active Directory is a plus
  • Windows 7 navigation skills
  • Basic understanding of computer networking
  • Monitor, speaker, mice and keyboard troubleshooting, etc.
  • Know how to use remote access tools to assist clients
  • Outlook and Microsoft office troubleshooting skills
What will you get?
  • A lucrative pay rate of $17.50/hr
  • Get paid weekly, on every Friday
  • All training is paid!
  • Work 100% remote
  • All equipment will be provided


Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( *** )
Associated topics: deskside, desktop, information technology analyst, pc, support, support analyst, technical, technician, technician iii, technician iv
Read the full job description and apply online on the recuiter's web-site

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