SBA Loan Servicing Specialist

SBA Loan Servicing Specialist

The SBA Loan Servicing Specialist is responsible for providing operational support for an array of SBA loan products. Working independently with limited supervision, this job works on projects and prospects associated with SBA operations by coordinating data input processes, quality control, client statement preparations and error identification. This job solves escalated reporting issues and consistently works to maintain the accuracy of the company's commercial loan management system. This role is critical to ensuring accurate processing of SBA loans to safeguard the loss of governmental guarantees.

Key Responsibilities and Duties

Manages processing of SBA transactions. Reviews and analyzes loan submissions for completeness ensuring all necessary SBA requirements have been sufficiently met. Approves data input from loan applications and related documentation into a commercial loan management system to ensure quality, accuracy and completeness of data entered.

Responds to internal/external servicing requests in a timely manner; processes loan advances and payments daily.

Identifies and escalates erroneous transactions and reports issues to management for issue resolution.

Processes the 1502 reporting maintenance (month end, intra-month, and reversals).

Resolves 1502 corrections with the SBA and FTA. Processes payoffs and pre-payments notifications in ETRAN.

Tracks receipt of loan payoffs and reissue investor notifications as needed.

Processes ACH maintenance and changes needed in the system.

Submits and maintains 172 forms for loan payments received following an SBA repurchase; responsible for accounting loan changes in the system of record such as charge-offs.

Updates ETRAN with service action changes in accordance with SBA's Servicing Matrix as needed.

Communicates and interacts regularly with federal and state regulators and agencies; ensures adherence to SBA SOPs.

Educational Requirements

University (Degree) Preferred

Work Experience

3+ Years Required; 5+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

7IC

Preferred Qualifications

3-5 years of SBA servicing & reporting experience

Experience with 1502 reporting maintenance (month end, intramonth, and reversals)

Ability to read credit agreements

Excellent analytical and communication skills

Strong attention to detail & organizational skills

Excel experience

FTA experience

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Posting End Date: 05/11/25

Job Seeker Notice

EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (***/about/careers/notice-to-job-seekers)

Pay Range $77,400 - $104,800

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.