Virtual Desktop Engineer, Senior

Your Role

The Digital Employee Experience team responsible for virtual client engineering . The Sr. Virtual Desktop Engineer will report to the Sr Manager of productivity engineering. In this role you will be responsible for our on-premise workstation Citrix VDI environment as well as migrating Blue Shield of California to cloud technologies utilizing Microsoft Azure Virtual Desktop or Microsoft Windows 365.

Responsibilities

Your Work

In this role, you will:
Manage Citrix Virtual Desktops (Xen desktop, NetScaler) for 8,000+ users
Work as part of a team to migrate an on-prem VDI environment to Azure Virtual Desktop or Microsoft Windows 365
Perform VDI image management for both Citrix and AVD from requirements from security and business use cases
Work with business partners and end users for solutions in both virtual desktops and published virtual applications
Provide 3rd level support for the Virtual desktop platform to ensure the overall health of the platform
Carry out operational, strategic activities, and change management of all impact and risk levels.
Engage in Incident Response, Audit, and Disaster Recovery practices. Directs remediation work as required internally.
Participate and represent messaging services within the organization at architectural, design, engineering engagements, and project efforts.
Define, publish, and maintain physical client platform standards, and operational documentation. Maintain awareness of current direction and changes in related technologies.
Qualifications

Your Knowledge and Experience

Requires a bachelor's degree or equivalent experience
Requires at least 5 years of prior relevant experience
Requires 5+ years working with Citrix VDI technology or equivalent
Experience with Microsoft AVD and Windows 365
Requires 5+ years' experience troubleshooting system and network resources for root cause and problem identification
Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others
Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others
About the Team

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

Hybrid (Default):

Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
• Member-facing and approved out-of-state roles remain remote.
• Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

On-Site:

Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.