Homes Operations Coordinator 12 - Months Contract

*About Agoda*

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• Our Purpose - *Bridging the World Through Travel*

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
• About Agoda*

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• Get to know our team*:
• Agoda Homes* - a core business line within Agoda - supports a wide range of non-hotel accommodation types, including serviced apartments, homes, private villas, farm stays, chalets, boats, and many more. While these accommodations were always available on Agoda, a changing market demands more focus on increasing supply and elevating their quality
• The Opportunity*:
Agoda Homes Operations team creates and supports processes, systems & tooling for direct supply growth through market teams. They also work closely with cross functional teams within Agoda to scale up global supply optimization projects and make sure partners have good experiences using Agoda Homes products. They continuously seek for opportunity to improve existing processes and create new initiatives
• In This Role, You'll Get To*:
• Provide Assistance to Market Managers*:Support business development team in maintaining relationship with partners, promoting Agoda products and improving overall business performance
• Handle Technical Related Escalations*:Investigate and take ownership to identify, solve technical issues impacting our partners; and collaborate with developers to make sure partners have good experience using Agoda Homes product
• Project Collaboration & Support*: Collaborate on operational projects; own the success of projects to roll out new tools and services. Build new processes to solve problems.
• Work cross-functionally with stakeholders*:Work closely with other teams within Agoda to facilitate global projects and identify opportunities for process improvement and automation
• Problem-*Solving*: Identify areas of inefficiently through process analysis and identify fixes through problem-solving utilizing data, internal systems and CRM tools (HubSpot)
• Master Systems*: Master Agoda systems, products and programs, follows set processes and uses associated data to monitor progress toward agreed business goals.
• What You'll Need To Succeed*
• Minimum 1-2 years working experience
• Fluency in English is a must
• Ability to work in a fast-paced, dynamic, multicultural environment
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
• Strong problem solving and structuring skills
• Intellectual curiosity, ability to learn fast
• Strong attention to detail and ability to ask the right questions to ensure speed and accuracy
• Excellent communication and presentation skills
• Familiarity with working with data sets and analyzing data using Microsoft Excel
• Would Be Preferred, But Not Required*
• Experience working in operational role is a big advantage
• Proven track record of project management, developing, and implementing plans to achieve business goals and objectives
• Experience with CRM tools, e.g. HubSpot
• Exposure to one or more data related tool, e.g., SQL, Metabase, Superset
• We Offer*
• Access to Agoda leading edge supply & data technology
• Mentorship + various opportunities for advancement throughout the business

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• Equal Opportunity Employer*

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equ