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Company:
Ronin Global
Location:
PT -
setúbal
Posted: May 25, 2025
Account Manager (Ronin Super Hero)About Ronin Global
Ronin Global supplies elite, limit-free ad-account infrastructure for performance marketers who refuse to lose. We pair deep channel expertise (Meta, Google, TikTok, Snapchat and more) with a fast-growing suite of strategies and AI that help clients scale bigger, faster-and give our own team superpowers for continuous growth and learning.
What You'll Take Care Of- Own the end-to-end customer journey-from white-glove onboarding (TTFV < 24 hrs to first dollar spent) through renewal and expansion.
- Build strong relationships with paid-media professionals, performance marketers, and agency leaders across your book of business.
- Lead onboarding, platform enablement, and policy alignment on Ronin products, removing every roadblock so clients can start scaling immediately.
- Act as a performance-marketing consultant, sharing best practices across Google Ads, Meta Ads, and TikTok Ads (knowledge in leadgen, ecommerce and Affiliate Marketing is a plus+)
- Identify growth opportunities; spearhead upsell/expansion conversations and partner with Sales on renewals and referrals.
- Represent the voice of the customer inside Ronin, working with Leadership, Management, Product, Engineering, Sales, and Compliance to level up yourself, our platform and tooling strategies.
- Proactively monitor account health and campaign performance, stepping in early to resolve issues and keep profit on track.
- Drive adoption, usage, and satisfaction by delivering tailored strategies that align with customer goals.
- Maintain clear, regular communication with customers and internal teams, maintain the highest Ronin Standard, Fastest and most premium Client Experience!
- 2+ years' experience in customer success, client services, or account management within digital advertising, SaaS, or agency environments.
- Hands-on knowledge of Google Ads, Meta Ads, and/or TikTok Ads (certifications are a plus).
- A commercial mindset with a track record of influencing retention, upsell, or expansion revenue.
- Strong project-management, communication, and stakeholder-management skills.
- Empathy and curiosity-you want to understand customers' businesses and help them win.
- Fluent English (additional languages are a bonus).
- Comfort with occasional travel to meet key customers or attend events.
- Experience in certain verticals such as lead gen, ecommerce, or Affiliate Marketing (other industries are a bonus)
- Copywriting or CRO chops that turn good ads into monsters.
- Past success reducing churn below 3% in a subscription business.
- Familiarity with ClickUp, Telegram, Slack, and Telegram-CRM other CRMs, Marketing and AI tools
- Compensation: Competitive base + UncappedGrowth Bounty! + $50 per churn save + $500 monthly KPI All-Star bonus. Top AMs regularly add US $4k+ to their monthly pay.
- Remote Work: Work from home where you produce your best results.
- Growth Culture: We work hard and produce the best results, always looking to grow and learn as a team and as a unit. We are here to win championships together.
- Education & Learning: Annual learning stipend, and early access to education that make your job easier and your impact bigger.
- High-Velocity Growth Career Path: AM CS→ Senior AM → Enterprise AM → Team Lead → Head of Customer Success → Director Of Customer Success
- Annual Ronin Summit - Full team experience in a centralised location to meet in person or at events.
Customer Obsession • Unity • Grit (Bring the HEAT) • Solve Once • Make $1 Spend Like $3 • Slow ✕ Smooth = Fast • Relentless Growth & Learning • Humble Hunger • Protect Culture, Embrace Change
Diversity, Equity & InclusionWe win because we think differently. We welcome every background, identity, and perspective. Selection is based solely on talent, attitude, and ownership of outcomes.
Ready to Join the Ronin?- Send a quick 2-3 min Loom telling us the toughest customer problem you ever solved and how it felt when you nailed it… And of your biggest cross-sell or ad spend increase and how that helped clients
- Attach your CV and a bullet list of retention/expansion wins (metrics, not fluff).
- Email *** with subject line 'Relentless AM - [Your Name]'.
We review applications daily and run a rapid three-stage interview sprint-fast, but never rushed. Protect revenue. Ignite profit. Delight every customer. If that fires you up, hit record and let's go.
Read the full job description and apply online on the recuiter's web-site
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