This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Silent Living
Location:
PT -
lisboa
Posted: May 21, 2025
On-site
• Full-Time position
Our offices are located in Graça, Lisbon.
-
The Booking and Guest Relations Coordinator is a pivotal role in ensuring seamless operations and unparalleled guest satisfaction across all Silent Living Houses. As the face of guest relations and reservations, you will engage with our guests at every stage of their journey, from initial inquiries to post-stay follow-ups. Your primary mission is to ensure our guests enjoy flawless, upscale, and professional service while maximizing occupancy and revenue for all properties.
-
Key Responsibilities:
Reservations & Payments Management:
- Respond promptly and professionally to guest inquiries via phone and email about all Silent Living Houses.
- Manage reservations efficiently using Mews.
- Process payments for reservations and additional services such as transfers, breakfasts, massages, laundry, and more through Mews.
- Handle invoices using Moloni.
- Issue vouchers or process refunds for cancellations as required.
- Monitor outstanding payments, unused vouchers, and other financial details to ensure accuracy.
- Ensure room allocations are accurate and up-to-date to maximize occupancy and revenue.
Guest Relations:
- Assist with room setups, airport transfers, and personalized guest experiences, ensuring every detail exceeds expectations.
- Proactively contact guests prior to arrival to prepare for their stay and address any questions.
- Welcome guests warmly upon arrival and ensure a smooth check-in process.
- Coordinate departures in advance and manage seamless check-out procedures, ensuring guests feel supported until their final moment with us.
- Maintain professional and engaging communication with guests even after check-out, offering assistance when needed.
Service Excellence & Upselling
- Inform guests about house services, dining options, and local offerings, consistently aiming to upsell additional revenue opportunities.
- Recommend and organize reservations for restaurants, tours, and local attractions.
- Promote all Silent Living houses and programs, building a strong connection with past, current, and future guests.
- Actively listen to guest needs and anticipate their desires to deliver a personalized and memorable experience.
- Address and resolve guest concerns promptly, maintaining a positive and proactive approach.
Operational Coordination
- Act as the central point of communication between guests and staff, ensuring requests and concerns are addressed effectively.
- Analyze guest feedback to identify opportunities for strategic improvements.
- Ensure the front desk is organized, presentable, and efficient.
- Manage luggage collection and storage to ensure smooth arrivals and departures.
- Troubleshoot emergencies with composure and efficiency.
- Oversee and ensure compliance with government-related requirements and regulations.
-
Qualifications
- Fluent in English; additional languages are a plus.
- Proficient and efficient in managing email communications.
- Exceptional multi-tasking skills and the ability to manage competing priorities.
- Strong sense of teamwork and a collaborative mindset.
- Excellent communication skills and the ability to build rapport with diverse individuals.
- Genuine passion for delivering upscale guest experiences.
Your Skills
- Communication.
- Allocations.
- Cancellations.
- Food and beverage operations.
- Front office operations.
- Guest relations.
- Receptionist duties.
- Refunds.
- Reservations.
- Service quality.
-
What We Offer
- A dynamic and collaborative work environment within an inspiring hospitality brand.
- Opportunities for professional growth and development.
- The chance to work closely with guests from around the world, creating meaningful connections.
-
If you are a dedicated and enthusiastic individual who thrives on creating exceptional guest experiences, we would love to hear from you! Join the Silent Living family and become an integral part of crafting unforgettable memories for our guests.
-
How Do I Apply?
Please submit your resume to ***
We look forward to hearing from you.
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Campaigns Manager
Company:
Fujitsu
Location:
PT -
braga
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Monitoring Tech Lead Dynatrace
Company:
AXA Group Operations
Location:
PT -
lisboa
Posted: April 27, 2025
The Dynatrace Tech Lead is responsible for leading the development, maintenance, and optimization of the Dynatrace platform for application and infrastructure monitoring. This role involves collaborating with various teams to ensure that the technical capabilities align with the product vision,
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
leiria
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Agile Coach
Company:
Inetum
Location:
PT -
setúbal
Posted: May 20, 2025
About the Company Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as
read more...
Monitoring Tech Lead Dynatrace
Company:
AXA Group Operations
Location:
PT -
setúbal
Posted: April 27, 2025
The Dynatrace Tech Lead is responsible for leading the development, maintenance, and optimization of the Dynatrace platform for application and infrastructure monitoring. This role involves collaborating with various teams to ensure that the technical capabilities align with the product vision,
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
aveiro
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Agile Coach
Company:
Inetum
Location:
PT -
lisboa
Posted: May 20, 2025
About the Company Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
porto
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
lisboa
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Booking and Guest Relations Coordinator
Company:
Silent Living
Location:
PT -
setúbal
Posted: May 21, 2025
On-site • Full-Time position Our offices are located in Graça, Lisbon. - The Booking and Guest Relations Coordinator is a pivotal role in ensuring seamless operations and unparalleled guest satisfaction across all Silent Living Houses. As the face of guest relations and reservations, you will engage
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
viseu
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Senior HR Specialist
Company:
Randstad Portugal
Location:
PT -
lisboa
Posted: May 20, 2025
In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Senior HR Specialist position. Company Description : They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
read more...
Reliability Engineer
Company:
i charging
Location:
PT -
porto
Posted: May 20, 2025
ABOUT i-charging: • i-charging is a technology company focusing on electric vehicle charging infrastructure. We have in-house developed offer, based on the deep knowledge of the sector, both on technology and market. We develop innovative hardware and software solutions that optimize our customer's
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
aveiro
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
setúbal
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Booking and Guest Relations Coordinator
Company:
Silent Living
Location:
PT -
lisboa
Posted: May 21, 2025
On-site • Full-Time position Our offices are located in Graça, Lisbon. - The Booking and Guest Relations Coordinator is a pivotal role in ensuring seamless operations and unparalleled guest satisfaction across all Silent Living Houses. As the face of guest relations and reservations, you will engage
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
braga
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Senior HR Specialist
Company:
Randstad Portugal
Location:
PT -
setúbal
Posted: May 20, 2025
In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Senior HR Specialist position. Company Description : They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
read more...
Project Manager Construction & Asset Management in Portugal
Company:
Velto Renewables
Location:
PT -
ourique
Posted: May 20, 2025
Project Manager (Construction & Asset Management) in Portugal. Velto Renewables (Velto), a subsidiary of CDPQ (Caisse de Dépôt et Placement de Québec), is looking for a Project Manager (Construction & Asset Management), working closely with the Head of Development and Construction and the Iberia
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
faro
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
coimbra
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
évora
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
porto
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
lisboa
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
viana do castelo
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...
Senior Brand Designer
Company:
Digital Silk Growing Brands Online
Location:
PT -
coimbra
Posted: May 8, 2025
We are first and foremost a great team full of ambitious and proactive individuals whose goal is to become the best professionals they can be and make Digital Silk a globally renowned digital agency. Our quest for excellence has resulted in our company's growth and continuous need for outstanding
read more...
Campaigns Manager
Company:
Fujitsu
Location:
PT -
faro
Posted: May 21, 2025
Your future is Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. • Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. • Today, we stand as a global leader in
read more...