Hybrid Tester & Application Support Technician

Emydex Technology is looking for a Hybrid Tester and Application Support Technician (Remote Role). The position is a hybrid role and requires someone interested in undertaking Testing, Support, and Report Writing responsibilities.

Emydex Technology is currently looking for a standout IT Systems Technician who embodies all our values of:

#Empowerment #YesMinded #Dependability #Excellence #Integrity #Teamwork

We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia and New Zealand.

The perfect candidate will assist our implementation team on a 5-year rollout plan for a Tier 1 customer in New Zealand. The requirements of this role will vary depending on the different phases of the implementation plan.

We provide on the job training; therefore, if you do not possess some of the noted skills, please do not let this stop you from applying if you think you are the right fit for the role:

1. Required Skills:

• Two years experience in either Testing or Application Support
• Fluent English, both verbal and written
• Excellent communication, literacy, and interpersonal skills
• Ability to listen to end user's needs and provide innovative and proficient reporting solutions
• Ability to build trust and rapport with our customers and employees
• Skill in handling multiple tasks and prioritizing
• Ability to work with frequent interruptions and changes in priorities

2. Desired Skills

• Test design and execution skills
• Experience with Test management, Test execution tools (e.g., Azure DevOps)
• Experience with system and UAT testing
• Non-Functional testing
• Test Automation
• UI/UX Testing
• Testing in a client/server architecture
• Scripting
• Working Knowledge of .Net development in C# & SQL
• Knowledge of Food Processing Industries would be advantageous
• ERP System experience in SAP, Microsoft Dynamics GP, Infor, or others
• Reporting experience in Excel, SQL SSR

This role is best suited for someone who enjoys juggling various tasks as it will require moving between testing, support, report writing, and potentially other business areas as projects progress.

If you enjoy learning and diversity in your day-to-day work, then this job is for you!

1. Tester Responsibilities

• Creation of test strategy and test plans
• Execution and reporting of manual test plans
• Reporting to Project Managers on test status
• Working closely with developers to identify and mitigate risk
• Identification and enforcement of quality gates
• Continuous improvement of Emydex's testing approach

2. Application Support Responsibilities

• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities
• Identify, evaluate, and prioritize customer's problems while formulating plans of resolution
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in-depth root cause analysis to the helpdesk manager for all issues resolved
• Assist in evaluating new services, processes, and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
• Work with staff to promote, develop and maintain strong customer service values
• Additional projects as required, such as preparing system and user documentation testing

3. Report Writing Responsibilities

• Creating queries, views, and stored procedures for reporting purposes
• Reporting the design and structure
• Calculate Trailing 12 Month Averages, Margin, Gross Margin, and inventory turns a plus
• Prepare Business Reports by collecting, analyzing, and summarizing information and trends
• Ability to work with many different departments, accounting, engineering, sales, marketing, warehousing, and executives for reporting needs
• Interpret and evaluate data to develop integrated business analyses and projections for incorporation into strategic decision-making
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Interact with end-users to provide and process innovative reporting solutions
• Identify and escalate priority issues
• Redirect problems to appropriate resources

Emydex values our employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading-edge toolset.

We provide the latest versions of all our tools including:

• Visual Studio
• ReSharper
• Redgate SQL Tools
• DevExpress
• Postman

We thank our employees by providing the following benefits:

• Encouragement, guidance and support for those that want to self-improve and up-skill
• Team cultural events
• Time in lieu of overtime worked
• Flexible working hours (possible)
• Extra days' holiday per year of service
• Finish Early Fridays
• No meetings Wednesdays
• Refer a friend scheme

• Position is remote working based in New Zealand
• Salary - negotiable depending on experience

I joined Emydex in 2011, and I can honestly say in all that time there hasn't been a dull moment.

I have seen Emydex grow from a small team of 7 or 8 developers with a one member support team, to a team of 26 developers with 12 members in support.

In this time the company has rapidly broadened its global customer base. Because of this, myself & my family were delighted to get the opportunity to locate ourselves in Brisbane, Australia on a couple of short term secondments, and we've thoroughly enjoyed every second of it.

Emydex has provided Carl and his family the opportunity to recently relocate from Ireland to Australia

" Joining the Emydex team has definitely been a rewarding experience. "