This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Solventum
Location:
JP -
Tokyo
Category:
Customer Services
Posted: May 13, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: ***/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position: Customer Issue Resolution(CIR) Specialist
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
仕事の主な目的:
- CIRチームの焦点は、組織の顧客対応および取引活動にあります。
- 仕事には、サービスと製品の品質、苦情の解決が含まれます
- 企業の方針と手順を遵守し、組織の価値観と倫理基準に合致した方法で行動します。
詳細な役割と責任は以下の通り
苦情管理
苦情のキャプチャ (Salesforce)
コーディネート、顧客とのやり取り、および苦情処理と返品処理の実行を担当します。
すべての調整注文(貸方、借方、返品など)に必要な調整理由コードと説明の選択。
すべての申し立てられた傷害CQは24時間以内にデータベースに入力され、通常の製品品質の苦情は48時間以内に入力されました
未完了のCQを監視し、CQの完了のために品質チームとそのマネージャーと連絡を取ります。
品質チームによる評価のために、申し立てられた製品問題の返品在庫のRGAを作成します
CQの承認後、CIRが調整のためのクレジットノートを発行する
すべての顧客の調整は、サンプルリクエスト、追加データリクエストなどのためにCIRチームによって行われます。
人物仕様
このポジションの最低許容可能なパフォーマンス基準を満たすために必要な基本的な知識、スキル、および能力をリストします。
大学卒業、またはそれに同等のビジネスマナーがあること。
コースワークまたは実務経験から得た特定の知識とスキル
カスタマーサービス、顧客問題解決プロセスのいずれかで2年以上の経験
特定の経験と以前のポジション。エクスペリエンスの詳細の性質と最小時間 の長さ(Solventumの外部および内部の経験を含む)
- チームプレーヤー - 積極的に他者を支援し、助け、調和のとれた関係に貢献する
- 正確/迅速なデータ入力スキルとグッズPCソフトウェアの知識
- よく整理され、整頓されています
- 現地語+英語での強力な口頭および書面スキル。
- 改善マインドセット、やる気
- 強力なプロセススキル
- 優れた顧客対応スキル
- 結果とKPI主導
- 監視なしで自律的に働く
Work location: Tokyo, Japan
- Hybrid Eligible
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Head of Japan Quality Assurance
Company:
CSL Behring
Location:
JP -
Koto City
Posted: April 4, 2025
Position Purpose: The purpose of the Local Quality Officer (LQO) role is to operate a local Quality system in the territory of responsibility in full compliance with all local requirements and company policies and to represent CSL Behring (CSLB) Quality within a specific country. QA (Quality
read more...
Electrical Technician
Company:
Copius Group
Location:
JP -
Usa
Posted: April 28, 2025
Electrical Technicians required - USA • Due to an increase in demand, we are currently recruiting additional Electrical Technicians to work on a Project in Maine, USA • Start Date: ASAP • Duration: 9 -12 months. • Rotation: 12 weeks on 2 weeks off • Eligibility: UK Passport
read more...
Medical Representative, Assistant Mgr HEM, Fukuoka
Company:
CSL Behring
Location:
JP -
Koto City
Posted: April 18, 2025
Responsibilities: • • Under general supervision, responsible for sales and effective management of regional accounts to achieve sales targets • • Develops and implements action plans to promote CSL products with special focus on defined group of key customers • • Communicates the benefits of CSL's
read more...
ソルベンタムプロダクツ㈱山形事業所 製造部 製造オペレーター/Yamagata Mfg operator
Company:
Solventum
Location:
JP -
Higashine
Posted: May 1, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Associate Market Manager
Company:
Expedia Group
Location:
JP -
Osaka
Posted: May 15, 2025
Expedia Group brands power global travel for everyone, everywhere. • We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. • Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To
read more...
Facility Operation Maintenance Operator/施設管理担当者
Company:
Solventum
Location:
JP -
Higashine
Posted: May 1, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Process Engineer
Company:
Solventum
Location:
JP -
Kitaibaraki
Posted: April 20, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Market Manager
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 17, 2025
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape
read more...
Application Engineer, Dental Solutions
Company:
Solventum
Location:
JP -
Sagamihara
Posted: May 13, 2025
Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and
read more...
Technical Integration Consultant
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 15, 2025
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape
read more...
Open Position for Persons with Disabilities 障がい者採用
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 17, 2025
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a
read more...
Senior Social Media Specialist
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 17, 2025
Expedia Group brands power global travel for everyone, everywhere. • We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. • Our diverse, vibrant, and welcoming community is essential in driving our success. • Why Join Us? To
read more...
Child Military and Family Life Counselor
Company:
Leidos
Location:
JP -
Kadena
Posted: May 7, 2025
Description Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support in Kadena, Japan 12 month assignment - September 2025 Start Date Join the mission to support U.S. military service members and their
read more...
Product Manager - Ophthalmic Lenses
Company:
Zest Business Group
Location:
JP -
Tokyo
Posted: April 22, 2025
We are looking for a hands on Product Manager to join a highly successful Global Marketing team, to accelerate the development of our clients optical business through driving innovations and marketing activities. • Based in Tokyo, Japan this position will have a global scope across all
read more...
品質管理担当者 - 相模原事業所
Company:
Solventum
Location:
JP -
Sagamihara
Posted: April 20, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
山形事業所 ヘルスケア製品製造部 プロセスエンジニア / Process Engineer in Health Care Products Manufacturing Dept
Company:
Solventum
Location:
JP -
Higashine
Posted: April 22, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Child Military and Family Life Counselor
Company:
Leidos
Location:
JP -
Atsugi
Posted: May 7, 2025
Description Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support in Atsugi, Japan 12 month assignment - August Start Date Join the mission to support U.S. military service members and their
read more...
Customer Issue Resolution Specialist
Company:
Solventum
Location:
JP -
Toshima City
Posted: May 13, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
歯科用製品事業部 パートナー営業部 部長 / National Channel Sales Leader, Oral Care Solutions Division
Company:
Solventum
Location:
JP -
Toshima City
Posted: April 22, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
製造計画/Production and Materials Planning
Company:
Solventum
Location:
JP -
Higashine
Posted: April 19, 2025
Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and
read more...
Sr Logistics Specialist
Company:
Exact Sciences
Location:
JP -
Tokyo
Posted: April 18, 2025
Help us change lives • At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive
read more...
Associate Market Manager
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 14, 2025
Expedia Group brands power global travel for everyone, everywhere. • We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. • Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To
read more...
Manager, Account Management アカウントマネジメントチームマネージャ - Join Talent Community
Company:
Expedia Group
Location:
JP -
Tokyo
Posted: May 15, 2025
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape
read more...
Market Manager
Company:
Expedia Group
Location:
JP -
Osaka
Posted: May 15, 2025
Expedia Group brands power global travel for everyone, everywhere. • We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. • Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To
read more...
Manager, Japan Insights & Analytics & CRM
Company:
CSL Behring
Location:
JP -
Koto City
Posted: May 9, 2025
< Position Purpose > The Data & CRM specialistC360 & Data Specialist role leads 2 initiatives (Commercial data & CRM management ) in the organization. • Commercial data management role includes the development of data management strategy, dashboards and advanced analytic capabilities to support
read more...