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Company:
Human Value
Location:
IT -
udine
Posted: May 22, 2025
With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.
As part of building an international team, we are looking for a Global IT Infrastructure Engineer
The Role
The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.
Responsibilities
• Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
• Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
• Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
• Create tools, scripts, and automation to improve IT service efficiency and reliability.
• Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
• Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
• Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
• Foster close collaboration with internal IT and external service providers.
• Lead and execute IT projects with a strong focus on detail and high-quality delivery.
• Use metrics to drive performance analysis and operational efficiency improvements.
• Provide technical leadership and mentorship to other IT team members.
Requirements
• BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
• Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
• Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
• Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
• Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
• Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
• Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
• Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
• Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
• Must be available to provide after-hours support and be on-call when needed
• Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• English Fluent
• Travel up to 25% may be required.
• Strong propensity to be driven by customer experience
• Strong team player who is able to work across multiple functions and time zones
• Builds relationships with key members of our user community and become a trusted resource with those user
• Problem solving and troubleshooting skills to identify root-cause of issues
As part of building an international team, we are looking for a Global IT Infrastructure Engineer
The Role
The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.
Responsibilities
• Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
• Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
• Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
• Create tools, scripts, and automation to improve IT service efficiency and reliability.
• Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
• Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
• Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
• Foster close collaboration with internal IT and external service providers.
• Lead and execute IT projects with a strong focus on detail and high-quality delivery.
• Use metrics to drive performance analysis and operational efficiency improvements.
• Provide technical leadership and mentorship to other IT team members.
Requirements
• BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
• Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
• Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
• Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
• Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
• Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
• Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
• Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
• Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
• Must be available to provide after-hours support and be on-call when needed
• Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• English Fluent
• Travel up to 25% may be required.
• Strong propensity to be driven by customer experience
• Strong team player who is able to work across multiple functions and time zones
• Builds relationships with key members of our user community and become a trusted resource with those user
• Problem solving and troubleshooting skills to identify root-cause of issues
Read the full job description and apply online on the recuiter's web-site
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