This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
VIT Incoming
Location:
IT -
Parma
Posted: May 12, 2025
VIT - Customer Service Specialist (Europe Travel Support)
About Us
VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.
Position Overview
We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.
Work Schedule
Wednesday to Sunday
8:00 AM to 5:00 PM
Key Responsibilities
Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
Respond to and resolve client inquiries, concerns, and special requests during their travels
Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
Document all client interactions and maintain detailed records of issues and resolutions
Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
Collaborate with the operations team to continuously improve our service delivery and client experience
Collect and analyze client feedback to identify areas for improvement
Qualifications
Previous experience in customer service, preferably in the travel or hospitality industry
Excellent verbal and written communication skills in English; additional European languages highly valued
Strong problem-solving abilities and resourcefulness in handling unexpected situations
Ability to work independently while maintaining strong team collaboration
Excellent organizational skills and ability to prioritize in high-pressure situations
Genuine passion for travel and commitment to exceptional service
What We Offer
Opportunity to work with prestigious clients and premium travel experiences
Professional growth within an established and respected travel company
Collaborative team environment with industry experts
Competitive compensation package
Notes
Position is based at our headquarters - No remote or hybrid working options available.
This is a full-time position with a Wednesday-to-Sunday schedule.
Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.
About Us
VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.
Position Overview
We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.
Work Schedule
Wednesday to Sunday
8:00 AM to 5:00 PM
Key Responsibilities
Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
Respond to and resolve client inquiries, concerns, and special requests during their travels
Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
Document all client interactions and maintain detailed records of issues and resolutions
Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
Collaborate with the operations team to continuously improve our service delivery and client experience
Collect and analyze client feedback to identify areas for improvement
Qualifications
Previous experience in customer service, preferably in the travel or hospitality industry
Excellent verbal and written communication skills in English; additional European languages highly valued
Strong problem-solving abilities and resourcefulness in handling unexpected situations
Ability to work independently while maintaining strong team collaboration
Excellent organizational skills and ability to prioritize in high-pressure situations
Genuine passion for travel and commitment to exceptional service
What We Offer
Opportunity to work with prestigious clients and premium travel experiences
Professional growth within an established and respected travel company
Collaborative team environment with industry experts
Competitive compensation package
Notes
Position is based at our headquarters - No remote or hybrid working options available.
This is a full-time position with a Wednesday-to-Sunday schedule.
Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Mechanical Quantity Surveyor -Data Centre
Company:
Highfield Professional Solutions Ltd
Location:
IT -
Milan
Posted: May 12, 2025
Mechanical Quantity Surveyor - Milan • Location: Milan, Italy • Sector: Data Centre / High-Tech Construction • Package: €90-100k + flights, accommodation and living allowance • Rotation: 3 on: 1 off • Shape your future with a dynamic, forward-thinking team delivering
read more...
BMS Engineer
Company:
LJB Recruit
Location:
IT -
Milan
Posted: May 12, 2025
BMS Engineer | Milan | Permanent Role in High-Profile Engineering Projects • An established engineering firm with a robust project pipeline across Europe is looking to appoint a BMS Engineer for a permanent position based in Milan. This is a dynamic opportunity to join a progressive company
read more...
Business Development Manager in Building Solutions - Real Estate
Company:
Johnson Controls
Posted: May 9, 2025
What you will do For our Building Technologies & Solutions division in Milan we are currently looking for a Business Development Manager in Building Solutions - Real Estate . As BDM in Building Solutions - Real Estate, you will be responsible for building and maintaining long-term relationships
read more...
HR Intern Learning & Development
Company:
Burger King Restaurants Italia
Location:
IT -
milano
Posted: May 13, 2025
QSRP (Quick Service Restaurant Platform), is a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,000+ restaurants and 6,000 employees throughout 9 key countries. Under our umbrella are Burgers through our US-style Burger King and
read more...
Sales Consultant in Building Solutions
Company:
Johnson Controls
Posted: May 9, 2025
What you will do For our Building Technologies & Solutions division in Milan we are currently looking for a Sales Consultant in Building Solutions. As Sales Consultant, you will be responsible for building and maintaining long-term relationships within consultants as well as for the overall
read more...
Sviluppatore front-end
Company:
Robomagister
Location:
IT -
parma
Posted: May 13, 2025
The Team Here at Robomagister we are passionate about Robotics, Artificial Intelligence and Food. You will become part of a dynamic team with a variety of backgrounds that wants to make an impact in the food industry. The Role Responsible for the design and implementation of the user interface of
read more...
Service Sales Representative BMS Building Management Systems
Company:
Johnson Controls
Posted: May 11, 2025
Obiettivo generale La figura del BMS Service Sales Representative si occuperà della gestione dei clienti Service in ambito BMS con l'obiettivo di identificare e sfruttare le opportunità di business Service creando valore differenziale per l'aerea Nord Italia, nell'ottica di sviluppo di un business
read more...
Service Technician BMS
Company:
Johnson Controls
Posted: May 10, 2025
Obiettivo generale Le nostre tecnologie intelligenti BMS sono progettate per ascoltare ciò che un edificio sta dicendo sulle sue condizioni. • Raccolgono e analizzano i dati, forniscono approfondimenti su come migliorare e controllare l'efficienza e la produttività del vostro edificio. All'interno
read more...
Technical Incident Lead
Company:
Nivola
Location:
IT -
Milan
Posted: May 11, 2025
L'Open Banking è il nostro DNA! Nel 2023 è nata Nivola, società parte di Centrico (Gruppo Sella), con l'obiettivo di proseguire il proprio percorso di crescita e rafforzare la propria presenza sul mercato Open Finance nell'ambito delle soluzioni software, Business Process Outsourcing (BPO) e servizi
read more...
Solar Commissioning Manager
Company:
ERSG Ltd
Location:
IT -
Milan
Posted: May 13, 2025
ersg is searching for a PV/Solar Commissioning Manager on behalf of multinational Solar EPC client. • Our client, boasts an extensive pipeline of utility-scale Solar projects that require commissioning across Europe. • Successful candidates will be responsible for commissioning projects
read more...
Senior Project Engineer - Building Management Systems BMS
Company:
Johnson Controls
Posted: May 8, 2025
Obiettivo generale Johnson Controls in Italia, si impegna per favorire l'innovazione e lo sviluppo di soluzioni di sicurezza BMS e antincendio per rendere il mondo più sicuro e proteggere l'operatività delle aziende, i luoghi in cui le persone vivono e lavorano. La figura ricercata verrà inserita
read more...
AV Installation & Support Engineer
Company:
ASBIS
Location:
IT -
Milan
Posted: May 9, 2025
About the position: • We are seeking an experienced AV Installation & Support Engineer to play a pivotal role in enhancing our technical readiness and customer engagement at Bang & Olufsen Flagship Store. If you're passionate about technology and have excellent communication skills, we invite you to
read more...
System Engineer - RAILWAY
Company:
ALTEN Italia
Location:
IT -
Bologna
Posted: May 11, 2025
Ruolo: • System Engineer - RAILWAY Luogo: • Bologna (Ibrido). ALTEN supporta le strategie di sviluppo dei propri clienti nelle aree dell'innovazione, della R&D e dei sistemi informativi tecnologici. Nato più di 30 anni fa e presente in 30 Paesi, il Gruppo ALTEN si è affermato come leader mondiale
read more...
Fisioterapista
Company:
KOS GROUP
Location:
IT -
Pesaro
Posted: May 9, 2025
CHI SIAMO: • Il gruppo KOS è Leader nel panorama italiano, con oltre 13. 000 posti letto tra Italia e Germania, unisce competente specialistiche, presenza capillare sul territorio, professionalità e attenzione alle persone. Offre servizi completi per la tua salute: • dalle prestazioni ambulatoriali
read more...
Direttore di Struttura socio sanitaria
Company:
KOS GROUP
Location:
IT -
Veneto
Posted: April 21, 2025
Il Gruppo KOS è un primario gruppo sanitario italiano specializzato nell'assistenza socio-sanitaria, nella cronicità residenziale, nella riabilitazione, nella psichiatria e nella tecnologia medica avanzata. Con una presenza diffusa in 11 regioni italiane e 2 Paesi esteri, KOS offre oltre 8.157 posti
read more...
Junior HVACR Service Sales Representative - Nord Est Italia
Company:
Johnson Controls
Location:
IT -
Zola Predosa
Posted: May 11, 2025
Obiettivo generale Con l'obiettivo primario di garantire l'importante crescita dei volumi stabiliti a piano, al candidato sarà affidata la gestione di opportunità commerciali di Service sul territorio di riferimento Nord Est Italia (Emilia Romagna, Veneto, Trentino Alto Adige, Friuli Venezia Giulia,
read more...
Addetto ufficio acquisti
Company:
Teknomotor S r l
Location:
IT -
Quero Vas
Posted: May 10, 2025
Teknomotor s.r.l., azienda di progettazione e produzione di motori elettrici ed elettromandrini ad alta frequenza, ricerca un/a Addetto/a Ufficio Acquisti per potenziare il proprio team e sostenere la crescita continua dell'azienda. La figura, inserita in un contesto tecnologicamente avanzato e
read more...
Tecnico Service HVACR
Company:
Johnson Controls
Location:
IT -
Cadoneghe
Posted: May 9, 2025
Obiettivo generale Per la nostra divisione che si occupa di HVACR Service, siamo alla ricerca di una figura tecnica nell'area del Veneto che si occupi delle seguenti mansioni: Responsabilità principali • Assistenza specializzata sistemi HVACR • Attività di manutenzione ordinaria, straordinaria e
read more...
Process Technology Engineer Associate
Company:
Northrop Grumman Italia
Location:
IT -
Pomezia
Posted: May 10, 2025
Siamo un'azienda specializzata in sistemi di navigazione integrati, parte di un leader multisettoriale nel settore dell'alta tecnologia, elettronica avanzata e sistemi di difesa che opera attraverso le sue strutture in tutto il mondo. Stiamo cercando un Process Technology EngineerAssociate che entri
read more...
Junior HR Generalist
Company:
agap2 Italia
Location:
IT -
Parma
Posted: May 10, 2025
Posizione: Junior HR Azienda: agap2 Location: Parma Tipo di contratto: Stage/tirocinio Chi siamo: AGAP2 è una multinazionale di consulenza che offre soluzioni innovative e di alta qualità in ambito IT, engineering, e business transformation. L'azienda si distingue per l'approccio dinamico e
read more...
Engineering Coordinator
Company:
Tecne Gruppo Autostrade per l Italia
Location:
IT -
Milan
Posted: May 11, 2025
Progettiamo le Infrastrutture del Futuro Tecne - Gruppo Autostrade per l'Italia nasce nell'ambito delle nuove iniziative di trasformazione e di innovazione del Gruppo Autostrade per l'Italia e nasce con la mission, sfidante ed entusiasmante, di creare un polo d'ingegneria infrastrutturale tra i più
read more...
Financial Controller
Company:
Crionet
Location:
IT -
Pozzuoli
Posted: May 10, 2025
Crionet , azienda all'avanguardia nel settore delle tecnologie applicate allo sport e dei media, leader per le innovazioni IT relative al Tennis e al Padel, è specializzata nell'integrazione di sistemi e nello sviluppo di piattaforme software/cloud ed ha recentemente rafforzato la sua posizione nel
read more...
BIM Engineer
Company:
Core Talent Recruitment
Location:
IT -
Milan
Posted: April 24, 2025
Job Title: BIM Engineer • Rotaion: 3 Weeks On / 1 Week Off • Location: Milan Based Project • Overview • An exciting opportunity has arisen for a BIM Engineer to join a dynamic project team operating on a rotational basis (3 weeks on / 1 week off) across multiple sites throughout
read more...
Fisioterapista
Company:
KOS GROUP
Location:
IT -
Cagli
Posted: April 30, 2025
CHI SIAMO: • Il gruppo KOS è Leader nel panorama italiano, con oltre 13. 000 posti letto tra Italia e Germania, unisce competente specialistiche, presenza capillare sul territorio, professionalità e attenzione alle persone. Offre servizi completi per la tua salute: • dalle prestazioni ambulatoriali
read more...
AMMINISTRATIVO/A DI CANTIERE E GESTIONE DEL PERSONALE - TORINO
Company:
Manelli Impresa SpA
Location:
IT -
Turin
Posted: May 9, 2025
Si invitano i candidati ad inviare il proprio curriculum in formato europeo alla seguente mail: curriculum@manelligroup. com. Manelli Impresa S. p. A. , tra le più importanti aziende che si occupano di infrastrutture, costruzioni civili e industriali per il settore privato e pubblico, ricerca
read more...
Service Sales Representative BMS
Company:
Johnson Controls
Posted: May 7, 2025
Obiettivo generale La figura del BMS Service Sales Representative si occuperà della gestione dei clienti Service in ambito BMS con l'obiettivo di identificare e sfruttare le opportunità di business Service creando valore differenziale per l'aerea Nord Italia, nell'ottica di sviluppo di un business
read more...
Director of Sales - 4 Superior Hotel
Company:
Antal International
Location:
IT -
Milan
Posted: May 10, 2025
A well-established 4 • Superior hotel located in the heart of Milan is currently seeking a Director of Sales to lead its commercial and brand positioning strategy. This key leadership role is part of the Executive Committee and reports directly to the General Manager. Key Responsibilities • Lead the
read more...