Senior Vice President, Service Delivery General Management Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Vice President - Transfer Agency Group manager, to join our Transfer Agency team. This role is located in Dublin - on a HYBRID basis (4 days a week in office.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Alongside our client services and oversight roles, the group also complete regulatory reporting, governance reporting to the relevant local and global groups, budget management and agile implantation of new business.

Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering on the local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with both corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFP and client onboardings.

In this role, you'll make an impact in the following ways:

• Set the strategic direction for your group in line with corporate goals and expectations, working with your peers to ensure the alignment across the business.
• As a manager of managers, set the control framework to empower your team to identify and manage risks
• Senior escalation point on client/internal escalations, governance, projects and error resolution
• Working with your team, ensure that risks are managed effectively with respect to organisation structure, breaking down silos and addressing key group dependencies
• Goal setting, staff appraisals and performance reviews across the group
• Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
• Deliver plans and strategies in order to manage expense
• Deliver in client due diligence, board meetings or RFPs as required

To be Successful in this role, we're seeking the following:

• Demonstratable experience in setting strategic direction of a large team / group
• Third level qualification is preferred or the equivalent combination of education and experience
• 10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable)
• Broad Transfer Agency and industry knowledge is required. Wider experience within Fund Services is desired
• Must be capable of working as part of a broad management team and also on own initiative
• Career progression for high achieving candidates

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• 'Most Just Companies', Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.