This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Paradigm Employment Services
Category:
IT
Posted: May 9, 2025
Level 2 IT Support Engineer
We have an exceptional opportunity for a driven, tech savvy Level 2 IT Support Engineer to join a leading international company with operations in the Dublin, United Kingdom and USA. Our client specialises in proactive, secure, and highly efficient IT support, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide.
We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.
Main Responsibilities for the successful Level 2 IT Support Technician:
As Level 2 IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations. This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad.
• Act as a second line escalation point for service team members.
• Manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
• Ensure tickets are resolved within the required KPI/SLA
• Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
• Be flexible, adaptive, and able to follow and contribute to potential directional changes.
• Exceed customer satisfaction, phone, productivity, and other individual and team targets.
• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
• Ability to compile and present reports to management detailing KPI figures
Occasionally provide skilled front-line phone, e-mail and chat support to business customers.
• Where required, travel to site for the purpose of deployment of projects and if on-site resolution of technical issues is necessary.
Main requirements for the successful Level 2 IT Support Technician:
• Support experience both in the field and on-site
• Network installations and configurations, ticketing system/RMM system experience
• Windows server migration and installation (from scratch)
• GPO/AD management/ Domain migrations/ Firewall installations/ Layer 3 switches and VLAN knowledge/ Virtualization/VMWare/HyperV skills/ BCDR installation
• Cloud skills (Azure is an advantage)/ Office 365 Migrations/ ConnectWise/Labtech (a huge plus!)
• Previous experience working in an MSP (an advantage)
• Higher Diploma/Certification (Network+, Security+, AZ-104,CCNA) is desirable, but not necessary if you know your stuff!
• Clean/full driving license is essential.
What we offer to the successful Level 2 IT Support Technician:
• Salary €38,000 - €42,000 per annum.
• Monday to Friday.
• Company Bonus.
• Unrivalled career development prospects and opportunity to progress.
• Education Reimbursement.
• Employee mentoring programme.
• Pension/ and Holiday/ insurance cover.
• Company Events.
If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy
We have an exceptional opportunity for a driven, tech savvy Level 2 IT Support Engineer to join a leading international company with operations in the Dublin, United Kingdom and USA. Our client specialises in proactive, secure, and highly efficient IT support, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide.
We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.
Main Responsibilities for the successful Level 2 IT Support Technician:
As Level 2 IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations. This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad.
• Act as a second line escalation point for service team members.
• Manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
• Ensure tickets are resolved within the required KPI/SLA
• Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
• Be flexible, adaptive, and able to follow and contribute to potential directional changes.
• Exceed customer satisfaction, phone, productivity, and other individual and team targets.
• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency.
• Ability to compile and present reports to management detailing KPI figures
Occasionally provide skilled front-line phone, e-mail and chat support to business customers.
• Where required, travel to site for the purpose of deployment of projects and if on-site resolution of technical issues is necessary.
Main requirements for the successful Level 2 IT Support Technician:
• Support experience both in the field and on-site
• Network installations and configurations, ticketing system/RMM system experience
• Windows server migration and installation (from scratch)
• GPO/AD management/ Domain migrations/ Firewall installations/ Layer 3 switches and VLAN knowledge/ Virtualization/VMWare/HyperV skills/ BCDR installation
• Cloud skills (Azure is an advantage)/ Office 365 Migrations/ ConnectWise/Labtech (a huge plus!)
• Previous experience working in an MSP (an advantage)
• Higher Diploma/Certification (Network+, Security+, AZ-104,CCNA) is desirable, but not necessary if you know your stuff!
• Clean/full driving license is essential.
What we offer to the successful Level 2 IT Support Technician:
• Salary €38,000 - €42,000 per annum.
• Monday to Friday.
• Company Bonus.
• Unrivalled career development prospects and opportunity to progress.
• Education Reimbursement.
• Employee mentoring programme.
• Pension/ and Holiday/ insurance cover.
• Company Events.
If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Senior Associate, Fund/Client Accounting
Company:
BNY
Location:
IE -
Dublin
Posted: May 5, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Vice President, Anti Money Laundering/Prevention/Know Your Client Manager I
Company:
BNY
Location:
IE -
Dublin
Posted: May 8, 2025
Manager, AML/Prevention/KYC At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of
read more...
Associate Market Manager
Company:
Expedia Group
Location:
IE -
Dublin
Posted: May 5, 2025
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape
read more...
Senior Quality Assurance Specialist Drug Product Remote/Home Based
Company:
Jazz Pharmaceuticals
Location:
IE -
Dublin
Posted: April 30, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to • transform the lives of patients and their families. We are dedicated to developing • life-changing medicines for people with serious
read more...
Senior Backend Software Engineer m/f/x
Company:
Solventum
Location:
IE -
Dublin
Posted: April 9, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Supplier Excellence Engineer m/f/x
Company:
Solventum
Location:
IE -
Athlone
Posted: May 7, 2025
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant
read more...
Intermediate Representative, Anti Money Laundering/Prevention/KYC
Company:
BNY
Location:
IE -
Dublin
Posted: May 6, 2025
Intermediate Representative, AML/Prevention/KYC At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees
read more...
Refrigeration Engineer
Company:
Gi Group
Posted: April 28, 2025
Our client is a market leading, Irish owned, commercial and industrial refrigeration company ,who specialise in the design, installation and maintenance of specialist refrigeration systems. • Due to continued growth we are seeking fully qualified senior refrigeration engineers to join the
read more...
Assistant Store Manager
Company:
Claire and 39 s
Posted: May 7, 2025
About the Role • As an Assistant Store Manager at Claire's, you will support your Store Manager with the following; • Sales and profit: Driving and achieving retail store targets • Customer service: delivering the finest level of customer service • Store operations: keeping
read more...
Maintenance & Projects Manager
Company:
Talent Solutions Staffing UK
Posted: April 30, 2025
Maintenance & Projects Manager • Location: • Greenogue, Dublin Area • Employment Type: • Permanent • Salary & Benefits: • Competitive salary, company car, and a comprehensive benefits package. • Working Hours: • Monday to Friday, 40 hours per week,
read more...
Maintenance Technician
Company:
Wallace Myers International
Posted: April 24, 2025
Overview: • We are seeking to recruit a Maintenance Technician to join a leading manufacture in County Wexford. The successful candidate will be part of the maintenance team with responsibilities for preventative and breakdown maintenance and the related documentation of the maintenance carried
read more...
Social Care Workers
Company:
3D Personnel LTD
Posted: April 16, 2025
Social Care Workers • Co. Meath - Roles in Navan and Trim • Permanent Roles • Salary: €Competitive pro rata salary • Make a real impact. Lead with heart. Grow your career. • Are you passionate about empowering adults with intellectual disabilities and autism? Do you
read more...
Sap payroll Consultant
Company:
e Frontiers
Posted: May 8, 2025
SAP Payroll Consultant 5 years experience. • 6 month contract • Remote • Day rate Euro (Apply online only) per day. • (UK candidates inside IR35) • This is a fully remote role and can be based anywhere in the EU (Spain, France, Belgium, Poland, Germany, Austria, Italy,
read more...
Cabling & Network Deployment Engineer
Company:
Ex Mil Recruitment Ltd
Posted: May 8, 2025
Cabling & Network Deployment Engineer (108jc) – Dublin – Circa €35k (6 month FTC) • Highly dynamic and fast growing company are now seeking to recruit a Cabling & Network Deployment Engineer who will be field based, and they would prefer you will be living within a
read more...
CMM Inspector
Company:
Syntech Recruitment Ltd
Posted: May 2, 2025
CMM Inspector • Salary: €40,000 – 45,000 • Location: Mayo, Ireland • Hours: Monday to Friday (normal day shift hours) • Start Date: ASAP • Type: Permanent, Full-Time • Benefits: • Annual holiday package + bank holidays • Career development
read more...
Pre-Commissioning Pressure Engineer
Company:
BES Group
Posted: April 16, 2025
Pre-Commissioning Pressure Engineer • Who we are in a nutshell. • At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers assets’ legally compliant, operational
read more...
Supervisor
Company:
Claire and 39 s
Posted: May 5, 2025
Claire's - A Career that's always in style • Please note that one must be fully flexible for this position and is not suitable for students* • Part-Time Supervisor/Key Holder Opportunity • As a 3rd Keyholder at Claire's, you will be responsible for: • Supporting your
read more...
Assistant Manager
Company:
Zachary Daniels Recruitment
Posted: April 22, 2025
Assistant Manager | Blanchardstown | Up to €45,000 • RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! • If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. • Our client is a high-profile
read more...
Sr QA Specialist
Company:
Jazz Pharmaceuticals
Location:
IE -
Athlone
Posted: April 30, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to • transform the lives of patients and their families. We are dedicated to developing • life-changing medicines for people with serious
read more...
Associate, Investor Services Operations Representative I
Company:
BNY
Location:
IE -
Dublin
Posted: April 29, 2025
Associate, Investor Services Operations Representative At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+
read more...
Eirdata Electrical Site Lead
Company:
ESS Ltd
Posted: April 30, 2025
Who we are • Established in 2001, Eirdata are specialists in cleanroom validation, commissioning & compliance. We provide these range of services to the pharmaceutical, medical devices and healthcare sectors primarily. In 2013, Eirdata was acquired by ESS Ltd. Engineering, Support &
read more...
Expert Scientific Writer
Company:
SRG
Posted: April 30, 2025
Expert Scientific Writer • 6 month contract • Remote • Circa. £400 per day / €450 per day • SRG are currently seeking an Expert Scientific Writer for an initial 6-month contract period with a view to extension, partnering with our Client, a Global Pharmaceutical
read more...
NEC Project Manager
Company:
Jacobs
Posted: April 10, 2025
Joining Jacobs is more than just a career. • We value and invest in our people and communities to foster growth and success. • Our inclusive culture embraces diverse perspectives, building collaboration and trust to challenge the norm. • Your ingenuity, diverse thinking, and
read more...
Building Services Manager
Company:
Crewit Resourcing Ltd
Posted: April 22, 2025
Job Title: Building Services Manager • Location: Greater Dublin Area • Salary: Competitive + Excellent Benefits Package • Building Services Manager - Residential Construction | Greater Dublin Area • We are recruiting on behalf of our client for an experienced Building Services
read more...
Level 2 IT Support Engineer
Company:
Paradigm Employment Services
Posted: May 9, 2025
Level 2 IT Support Engineer • We have an exceptional opportunity for a driven, tech savvy Level 2 IT Support Engineer to join a leading international company with operations in the Dublin, United Kingdom and USA. Our client specialises in proactive, secure, and highly efficient IT support,
read more...
QAQC/Turnover Leads
Company:
Progressive Recruitment
Posted: May 9, 2025
QAQC/Turnover Leads - Contract Position • I am recruiting for QAQC/Turnover Leads to join a pharmaceutical construction project located in Co. Tipperary, Ireland. This contract role requires professionals who can effectively manage quality assurance and control processes, as well as facilitate
read more...