Posted: April 29, 2025
Customer Service Advisor
Permanent
Location - Ipswich - 3 days per week in office
Salary - £24,300 - £26,000 (dependant on experience)All successful applications will be invited to an
assessment centre for this vacancy, Thursday 8th May.
Who we are:
We're not just talking about making a difference, we're
making it happen. We generate dispatchable, renewable power and create stable
energy in an uncertain world. Building on our proud heritage, we have ambition
to become the global leader in sustainable biomass and carbon removals.
You'll be joining our teams of practical doers, future
thinkers and business champions. We're enabling a zero carbon, lower cost
energy future for all, and working hard to decarbonise the planet for
generations to come.
About the role
You'll be a first point of contact for our customers, both
responding to queries and proactively managing their accounts - so you'll build
some fantastic relationships and feel a real sense of achievement from your
work.
A trusted advisor, you'll cover the end-to-end customer
lifecycle. That means everything from making welcome calls, to resolving
issues, to dealing with invoicing and payments, to spotting opportunities
to…you name it, you'll do it - so plenty of variety. Boredom is not an option!
We're steered by our values, and the work you'll do is
really important. We'll empower and encourage you to take action, to make
informed decisions and to do the right thing. We love working at pace so you'll
get a real buzz from being part of our team.
There's plenty of opportunity for development and a huge amount to gain
professionally and personally working as part of Drax Energy Solutions. We love
to promote from within, and we're proud of our positive working environment in
which support and reward are key.
Who we're looking for:
You don't need to have worked in customer services before
(but great if you have) - what's more important to us is that you've got a
natural desire to give create a great experience for people. You'll want to
make a difference, you'll want to resolve issues, and you'll want to exceed
expectation.
It's likely you'll enjoy taking ownership of things - you
love getting the job done! You're proactive, organised, and adaptable - a self
starter and a great team player.
And it goes without saying you'll be a strong communicator
and relationship builder.
Rewards and benefits:
As you help us to shape the future, we've shaped our rewards
and benefits to help you thrive and support
your lifestyle. If successful in this role you'll get:
- A discretionary bonus depending on company performance
- Private Healthcare with Vitality
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we'll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We're committed to making a tangible impact on the climate
challenge we all face. Drax is where your individual purpose can work alongside
your career drive. We work as part of a team that shares a passion for doing
what's right for the future. With Drax you can shape your career and a future
for generations to come.
Together, we make it happen.
At Drax, we're committed to fostering an environment where
everyone feels valued and respected, regardless of their role. To make this a
reality, we actively work to better represent the communities we operate in,
foster inclusion, and establish fair processes. Through these actions, we build
the trust needed for all colleagues at Drax to contribute their perspectives
and talents, no matter their background. Find out more about our approach here.
Talk to us about flexible working!
How to apply:
Think this role's for you? Click the 'apply now' button to
begin your Drax journey.
If you want to find out more about Drax, check out our
LinkedIn page to see our latest news.
We understand that you may have some additional questions
about the role. If you'd like to have a confidential chat to discuss the role
in more detail, please email ***
#LI-HYBRID
Read the full job description and apply online on the recuiter's web-site
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