This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
GOAT Interactive
Location:
GB -
London Area
Posted: May 10, 2025
GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent.
Job Summary:
We are seeking a dynamic and versatile Customer Service Agent & Training Delivery Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences.
Key Responsibilities
Customer Service:
- Resolve complex or escalated customer issues that first-line agents cannot address
- Provide expert-level support for account related problems.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to escalate complex customer issues.
- Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions.
Quality Assurance:
- Ensure that all customer interactions meet company standards and policies.
- Monitor and evaluate the quality of service provided by first-line agents.
Training Delivery:
- Travel to local and regional offices to deliver training sessions to customer service teams and other staff.
- Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective.
- Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly.
- Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills.
- Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed.
Additional Responsibilities:
- Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees.
- Build strong relationships with local teams to foster collaboration and knowledge sharing.
- Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles.
- Represent the company professionally during travel and training engagements.
Qualifications
Experience:
- Minimum of 2 years of experience in customer service or a related field.
- Proven experience in delivering training or presentations to groups.
Skills:
- Excellent verbal and written communication skills, fluent in both Portuguese and English.
- Strong interpersonal and relationship-building abilities.
- Ability to travel frequently and work flexible hours as needed.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus).
- Organizational and time-management skills to balance customer service and training responsibilities.
- Problem-solving skills and the ability to think on your feet.
Key Attributes:
- Self-motivated and proactive.
- Adaptable to changing environments and schedules.
- Passionate about helping others learn and grow.
- Patient, empathetic, and customer-focused.
If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers!
Frequent travel to local and regional offices is required (Africa)
If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers!
* Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home! Please make sure this works for you before applying *
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Communications Strategy Manager - Pensions Fund
Company:
BP Energy
Location:
GB -
London
Posted: May 11, 2025
Entity: Customers & Products Job Family Group: Communications & External Affairs Group BP Pension Trustees Limited ('the Trustee') are looking for an experienced communications specialist to design, oversee and deliver the communications strategy for the Fund. The purpose of the role is to ensure
read more...
Associate Director, Supply Chain Logistics Remote/Hom Based
Company:
Jazz Pharmaceuticals
Location:
GB -
Cambridge
Posted: May 13, 2025
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to • transform the lives of patients and their families. We are dedicated to developing • life-changing medicines for people with serious
read more...
VP ARC Treasury, Central ARC
Company:
BP Energy
Location:
GB -
London
Posted: May 12, 2025
Entity: • Finance Job Family Group: • Finance Group • bp is a global energy company committed to delivering reliable, affordable, and increasingly cleaner energy. With operations spanning oil, gas, renewables, and electric vehicle infrastructure, bp is actively transitioning from a traditional oil
read more...
Assistant Project Manager
Company:
BP Energy
Location:
GB -
Gwynedd
Posted: May 11, 2025
Job Family Group: Finance Group The Assistant Construction Project Manager supports the Construction Project Managers in delivering end to end construction projects. This role involves assisting with all elements of project management, including project planning, scheduling and budgeting. Key
read more...
WCA Nurse Assessor
Company:
Donard Recruitment
Location:
GB -
Coleraine
Posted: May 13, 2025
*WCA Nurse Assessor • Take on a new challenge and further your career as a WCA Functional Specialist!This is an exciting hybrid working opportunity for Nurses, Physiotherapists, Occupational Therapists and Paramedics to make the most of their existing clinical knowledge and take on a new role
read more...
Associate Dentist - Up to £20,000 joining bonus
Company:
Rodericks Dental Partners
Location:
GB -
Taunton
Posted: May 12, 2025
Job IntroductionAssociate DentistBlackbrook Dental Practice, Lisieux Way, Taunton, Somerset, TA1 2LBUp to £20k Joining BonusCo-Funding OpportunitiesMixed NHS and Private modelExperienced TeamJoin our team at Blackbrook dental Practice, a surgery located in a convenient location serving its local
read more...
WCA Nurse Assessor
Company:
Donard Recruitment
Location:
GB -
Bangor
Posted: May 13, 2025
*WCA Nurse Assessor • Take on a new challenge and further your career as a WCA Functional Specialist!This is an exciting hybrid working opportunity for Nurses, Physiotherapists, Occupational Therapists and Paramedics to make the most of their existing clinical knowledge and take on a new role
read more...
Mental Health Nurse
Company:
Aaban
Location:
GB -
Accrington
Posted: May 12, 2025
We have an excellent career opportunity for the role of • CAMHS Registered Mental Health Nurse • to join our team here at • Aaban • based at our locations in Accrington, BB5 postcode. • Are you kind? Compassionate? A people person? Love making a difference in people's lives?
read more...
Associate Dentist
Company:
Rodericks Dental Partners
Location:
GB -
Aberdare
Posted: May 12, 2025
Job IntroductionAssociate DentistWhitcombe Dental Centre, 19 Whitcombe Street, Aberdare, CF44 7AUJoining Bonus £10klocated in beautiful landscapes with lots of places to enjoy the outdoorshousing market in the area is below 25% average UK house marketJoin our team at Whitcombe Dental Practice, Our
read more...
Trustee BN22 9PZ
Company:
St Wilfrids Hospice
Location:
GB -
Eastbourne
Posted: May 13, 2025
Trustee - Eastbourne, BN22 9PZTo apply for this role, please do not click on the \\\'Apply now\\\' button. • Further information on how to apply is below. • Join Our Board of TrusteesSt Wilfrid's Hospice is dedicated to providing compassionate care to individuals facing life-limiting
read more...
Service Engineer
Company:
Johnson Controls
Location:
GB -
London
Posted: May 12, 2025
Exciting Opportunity: Service Engineer - Security at Johnson Controls! • Join a global market leader in Engineering & Integrated Solutions that is revolutionizing the Fire & Security sector with state-of-the-art technology! Johnson Controls boasts an impressive portfolio of renowned fire & security
read more...
Dentist
Company:
Lancashire Dental
Location:
GB -
Blackburn
Posted: May 13, 2025
*Lancashire Dental in Blackburn (The Dental Centre) is looking for an associate dentist to join us part-time (4 days per week). 4000 -5000 UDA's. £13 - £14 per UDA • About Us • Dental Excellence in the heart of Lancashire. Award Winning Lancashire Dental & Orthodontics is made up of three
read more...
Process Engineer 12 month FTC
Company:
CSL Seqirus
Location:
GB -
Liverpool
Posted: May 2, 2025
This is a technical role focused on supporting the Site Manufacturing Strategy to meet the business goals. The role will be broadly split into two main areas: 1. Ongoing support of key process improvement initiatives. 2. Execution of plant modifications and engineering projects to meet strategic
read more...
Associate Dentist
Company:
Rodericks Dental Partners
Location:
GB -
Northampton
Posted: May 12, 2025
Role DescriptionAssociate DentistVictoria Promenade Dental Practice 16 Victoria Promenade, Northampton, NN1 1HHItero ScannerFlexible Surgery space Monday - Fridayup to 6,000 UDAs avaiableon-site ParkingCo-Funding OpportunitiesEmbark on a new career journey with Victoria Promenade, located 10-minute
read more...
General Dentist
Company:
Rodericks Dental Partners
Location:
GB -
Kendal
Posted: May 12, 2025
Role DescriptionAssociate DentistHall & Smith Dental Practice, 147 Stricklandgate, Kendal, LA9 4RFSurgery space Tuesday - FridayA minimum of 4000 UDAs availableOption to Mentor (extra ££'s for this)Dental Technician on siteGreat private potentialCEREC machineItero ScannerCo-Funding OpportunitiesUp
read more...
Personal Trainer
Company:
Base 13 Fitness LTD
Location:
GB -
Lewisham
Posted: May 13, 2025
We are recruiting for a part time coach (21-30 hours a week) to join our team. Base 13 is a small group personal training studio based in Lewisham, South East London At Base 13, our passion is to help our members feel, move and look better. We are more than just a gym; we believe that a community
read more...
PA / Office Coordinator 4-Day Workweek
Company:
Luca Faloni
Location:
GB -
Greater London
Posted: May 12, 2025
• Location: • kensington High Street, London • Working arrangements: • 4-day Workweek (Mon to Thu) • Salary: • £28,000 • Immediate Start About us LUCA FALONI is a luxury menswear brand that honours Italian craftsmanship, bringing timeless style and premium quality to a discerning, global clientele.
read more...
Design Manager
Company:
BP Energy
Location:
GB -
Milton Keynes
Posted: May 11, 2025
Entity: Customers & Products Job Family Group: Retail Group We are looking for a Design Manager to join our Mobility and Convenience Construction team. You will be responsible for leading and leading all aspects of the technical design of M&C UK's construction projects. This includes leading the
read more...
WCA Nurse Assessor
Company:
Donard Recruitment
Location:
GB -
Cookstown
Posted: May 13, 2025
*WCA Nurse Assessor • Take on a new challenge and further your career as a WCA Functional Specialist!This is an exciting hybrid working opportunity for Nurses, Physiotherapists, Occupational Therapists and Paramedics to make the most of their existing clinical knowledge and take on a new role
read more...
Head of Process Maintenance
Company:
CSL Seqirus
Location:
GB -
Liverpool
Posted: May 8, 2025
We are seeking a highly skilled and experienced Head of Process Maintenance to join our engineering department at the largest vaccine site in the UK, based in Liverpool. • The successful candidate will be responsible for overseeing the maintenance activities across our manufacturing facilities and
read more...
Workplace Occupancy Planning and Strategy Management - Global
Company:
BP Energy
Location:
GB -
London
Posted: April 30, 2025
Entity: People, Culture & Communications Job Family Group: Business Support Group The Workplace team are accountable for leading the end-to-end property lifecycle for bp's corporate office portfolio. Operating in 50 plus countries and over 100 diverse locations, the team are central to the
read more...
Third In Charge - Room Lead Nursery Nurse - Paid Travel To Work And Welcome Incentive
Company:
iStep Learning
Location:
GB -
Lower Beeding
Posted: May 13, 2025
*Step into Leadership with iStep Learning as Third in Charge • Are you a passionate and experienced early years professional ready to take on a supportive leadership role? iStep Learning is excited to welcome a dedicated • Third in Charge • to our dynamic nursery team.In this pivotal
read more...
Arboricultural Consultant
Company:
Thomson Environmental Consultants
Location:
GB -
Not Specified
Posted: May 13, 2025
Arboricultural Consultant At Thomson we support hybrid working arrangements, employees can work a mix of remote and office working. • We have office locations in Guildford, Birmingham (Kenilworth), Leeds, Cardiff, Manchester and Ipswich. • Company Description Our core purpose is to enable
read more...
Occupational Therapist - Relocate to Australia
Company:
Better Rehab
Location:
GB -
City Of Bristol
Posted: May 11, 2025
Occupational Therapist Opportunity in Australia: Transform Lives and Grow Your Career Embark on a life-changing journey to work in Australia while experiencing the diverse and vibrant lifestyle Down Under! • An Australia-wide company founded and run by clinicians, for clinicians. • Delivering
read more...
HVAC Service Engineer
Company:
Johnson Controls
Location:
GB -
Manchester
Posted: May 12, 2025
What you will do We are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration, and security systems. Join Johnson Controls UK&I Service team, as a HVAC Service Engineer! This is an on-site based role in Capenhurst (CH1 6ER). As a HVAC
read more...
Third In Charge - Room Lead Nursery Nurse -Welcome Incentive
Company:
iStep Learning
Location:
GB -
Burgess Hill
Posted: May 13, 2025
*Step into Leadership with iStep Learning as Third in Charge • Are you a passionate and experienced early years professional ready to take on a supportive leadership role? iStep Learning is excited to welcome a dedicated • Third in Charge • to our dynamic nursery team.In this pivotal
read more...