This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
GOAT Interactive
Location:
GB -
London Area
Posted: May 10, 2025
GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent.
Job Summary:
We are seeking a dynamic and versatile Customer Service Agent & Training Delivery Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences.
Key Responsibilities
Customer Service:
- Resolve complex or escalated customer issues that first-line agents cannot address
- Provide expert-level support for account related problems.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to escalate complex customer issues.
- Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions.
Quality Assurance:
- Ensure that all customer interactions meet company standards and policies.
- Monitor and evaluate the quality of service provided by first-line agents.
Training Delivery:
- Travel to local and regional offices to deliver training sessions to customer service teams and other staff.
- Develop and update training materials, including presentations, handouts, and guides, to ensure they are relevant and effective.
- Conduct needs assessments to identify knowledge gaps and tailor training programs accordingly.
- Facilitate engaging and interactive training sessions, both in-person and virtually, to enhance team performance and customer service skills.
- Monitor and evaluate the effectiveness of training programs, gathering feedback and making improvements as needed.
Additional Responsibilities:
- Stay up-to-date with company products, services, and policies to provide accurate information to local teams and trainees.
- Build strong relationships with local teams to foster collaboration and knowledge sharing.
- Assist in the onboarding process for new customer service agents, ensuring they are well-prepared for their roles.
- Represent the company professionally during travel and training engagements.
Qualifications
Experience:
- Minimum of 2 years of experience in customer service or a related field.
- Proven experience in delivering training or presentations to groups.
Skills:
- Excellent verbal and written communication skills, fluent in both French and English.
- Strong interpersonal and relationship-building abilities.
- Ability to travel frequently and work flexible hours as needed.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (Salesforce Service Cloud a bonus).
- Organizational and time-management skills to balance customer service and training responsibilities.
- Problem-solving skills and the ability to think on your feet.
Key Attributes:
- Self-motivated and proactive.
- Adaptable to changing environments and schedules.
- Passionate about helping others learn and grow.
- Patient, empathetic, and customer-focused.
Frequent travel to local and regional offices is required (Africa)
If you are a customer service professional with a passion for teaching and a willingness to travel, we encourage you to apply for this exciting opportunity to make a meaningful impact on our teams and customers!
* Please note that we operate a hybrid working model of 3 days in the office and 2 days working from home! Please make sure this works for you before applying *
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Stockbridge
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Southampton
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Cheltenham
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Hursley
Posted: May 8, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Eastleigh
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Gloucester
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Romsey
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Stroud
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Tewkesbury
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
Full Stack Application Developer
Company:
IBM Avature
Location:
GB -
London
Posted: May 7, 2025
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. • A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most
read more...
Senior AWS DevOps Engineer
Company:
IBM Avature
Location:
GB -
London
Posted: May 9, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Vice President, Client Onboarding/Transitions/Conversions/KYC Manager II
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
Vice President, Client Onboarding/Transitions/Conversions/KYC Manager II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the
read more...
Risk & Governance Manager - Electric Vehicles
Company:
Drax
Location:
GB -
Birmingham
Posted: May 7, 2025
Risk • & Governance Manager (Electric Vehicles) • Permanent/full time • Coventry (with some travel to Ipswich)/hybrid • CLOSING • DATE - 27th May 2025 • Who • we are: • We're not • just talking about making a difference, we're making it happen. We generate dispatchable, • renewable power and create
read more...
AML / SAR Lead Analyst
Company:
BNY
Location:
GB -
Manchester
Posted: April 9, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Winchester
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Aesthetic Practitioner. Doctors or Dentists only
Company:
Sisu Aesthetic Clinic
Location:
GB -
Belfast
Posted: May 10, 2025
*ABOUT SISU CLINIC • Welcome to where beauty meets medicine. Sisu Clinic has 25 successful doctor led aesthetic clinics in Ireland, the United States and London with rapid growth continuing. We are searching for passionate & motivated doctors and dentists to deliver best in class patient
read more...
Workplace Occupancy Planning and Strategy Management - Global
Company:
BP Energy
Location:
GB -
London
Posted: April 30, 2025
Entity: People, Culture & Communications Job Family Group: Business Support Group The Workplace team are accountable for leading the end-to-end property lifecycle for bp's corporate office portfolio. Operating in 50 plus countries and over 100 diverse locations, the team are central to the
read more...
Associate, Client Onboarding/Transitions/Conversions/KYC I
Company:
BNY
Location:
GB -
Manchester
Posted: May 9, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Nurse Functional Assessor
Company:
Medacs Healthcare
Location:
GB -
Barnsley
Posted: May 10, 2025
*Job Title: • Nurse Functional Assessor • Please Note: • Unfortunately, we are not able to support sponsorship to work in the UK at this time' • About You: • Join Medacs Healthcare as a PIP Functional Assessor (Registered Nurse) and use your clinical expertise in a rewarding
read more...
Markets Insights Analyst
Company:
Drax
Location:
GB -
Colchester
Posted: May 5, 2025
Market Insights Analyst • Permanent/Full time • Ipswich/Coventry/hybrid • CLOSING DATE - 27th May 2025Who we are: • We're not just talking about making a • difference, we're making it happen. We generate dispatchable, renewable power • and create stable energy in an uncertain world. Building on our
read more...
Risk & Governance Manager - Electric Vehicles
Company:
Drax
Location:
GB -
Ipswich
Posted: May 7, 2025
Risk • & Governance Manager (Electric Vehicles) • Permanent/full time • Coventry (with some travel to Ipswich)/hybrid • CLOSING • DATE - 27th May 2025 • Who • we are: • We're not • just talking about making a difference, we're making it happen. We generate dispatchable, • renewable power and create
read more...
Senior Vice President, POM Product Manager
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Vice President, POM Product Owner II
Company:
BNY
Location:
GB -
Manchester
Posted: May 8, 2025
Responsible for defining and prioritizing product backlog, collaborating with stakeholders to gather requirements, and working closely with development team to ensure the successful delivery of the product. • Product Execution: • Able to write specs for major features. • Able to think through and
read more...
Associate, Shareholder Services I
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
Associate, Complaints - UK Transfer Agency Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+
read more...
Vice President, Client Processing Manager II
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
ice President, Operations Oversight Team Manager - UK Transfer Agency Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around
read more...
Business Development Manager, Care Communications
Company:
Johnson Controls
Location:
GB -
Sunbury-on-Thames
Posted: May 10, 2025
Regional Account Consultant - Care Communications Nurse Call What we offer • Competitive salary and company car & commission. • Paid holidays and sick pay • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts
read more...
Associate, Client Processing Representative I
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
Associate, Client Processing Oversight - UK Transfer Agency Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe,
read more...