Support Manager

Position:
Support Manager
Location:
Lincoln, Lincolnshire
Hours:
37.5 contracted hours per week, working occasional weekends and sleep ins.
Salary:
£31,463.10 per annum
Job ref:
4571
We regret to inform you that Advance is unable to accept any sponsorship requirements.

Are you motivated, competent and experienced? Then we have the job for you, apply below or contact us for more information.
About the Role:

Would you like to work somewhere where you get to make a real difference every day?
We are seeking a highly motivated and experienced Support Manager to work closely with the Operations Manager in leading and managing a dedicated support team. The successful candidate will oversee the delivery of outstanding, person-centered care to adults with mental health needs and/or learning disabilities within their own homes. This role is instrumental in ensuring compliance, maintaining high-quality service standards, and driving business development to expand the service.
Key Responsibilities:


Lead and directly manage a team of support workers, ensuring high-quality, personalised support
Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided
Ensure compliance with company policies, industry regulations, and legal requirements
Support customers with mental health conditions and learning disabilities across Lincoln and surrounding areas
Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies
Manage and resolve staff issues effectively, ensuring adherence to policies and procedures
Conduct risk assessments and crisis management, including de-escalation techniques
Oversee quality assurance, ensuring service delivery meets and exceeds expectations
Promote staff development through training, performance management, and supervision
Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR)
Work flexibly, including occasional weekends, bank holidays, and sleep-in duties if required
Contribute to business development and service growth initiativesPerson Specification Essential:


Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
Previous experience in team leadership and staff management within the health and social care sector
Strong understanding of person-centered care and complex mental health conditions
Strong IT literacy, including experience with digital care systems
Ability to work under pressure, manage time effectively, and meet deadlines
Excellent verbal and written communication skills
Commitment to ongoing training and professional development
Business development experience with a drive to expand services
UK driving licenseDesirable:


Experience working alongside Support Managers and Operations Managers in a similar role
Understanding of health and social care compliance frameworks
Knowledge of stakeholder engagement and relationship management. NVQ Level 5 in Health and Social Care (or equivalent qualification)
For more information about the role please contact, Kavita Patel, Email:
(url removed)
About the organisation:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
Sector specific training is provided as part of induction plus opportunities for professional development
Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
Long service awards payable in 5 year increments
Golden Hello/refer a friend receive up to £500
Cycle to work scheme
Access to our Employee Assistance Programme
Free DBS (Disclosures and Barring Service)
Excellent opportunities to progress your career within Advance
Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
• INDADVPRI