This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Syntax Integration Limited
Location:
GB -
Ashton-Under-Lyne
Posted: May 9, 2025
Remote Service Desk Engineer Location:
Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors.
The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and tickets.
The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills.
Shifts Primary Shift:
Monday to Friday, morning shift 07:
00am - 15:
30pm, evening shift:
5:
30PM-6:
30PM Focus on backup checks and monitoring alerts Responsibilities Daily Operations:
Perform comprehensive backup checks and monitor customer alerts daily.
Ensure all alerts are documented, escalated, and resolved according to SLA standards.
Call and Ticket Handling:
Respond to customer calls and tickets between 07:
00am - 09:
00am.
Ensure prompt resolution or escalation as needed.
On-Call Support:
Be on standby for out-of-hours calls and tickets during designated on-call shifts.
Address urgent issues requiring immediate attention during on-call hours.
Customer Interaction:
Deliver excellent customer care and communication throughout all interactions.
Documentation and Reporting:
Maintain accurate records of all incidents, service requests, problems, and resolutions.
Follow internal and external procedures for documenting work.
Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer.
Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops.
Practical knowledge of:
DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS.
File and folder security management.
Smartphone troubleshooting.
Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning.
Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs.
Soft Skills Required:
Experience working on an IT Service Desk.
Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).
Excellent verbal and written communication skills.
Strong problem-solving abilities and customer service focus.
Professional telephone manner and customer-facing demeanour.
Ability to prioritise tasks and work under pressure to meet deadlines.
High attention to detail, self-motivated, organised, and capable of multitasking.
Why work for us? On-call standby payment and pro-rated pay for actual work completed during on-call shifts.
25 days annual leave plus bank holidays.
Employee assistance program and discounts at certain retailers.
Certificate reimbursement and reward scheme.
Free e-learning platform.
Life insurance and health insurance.
Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors.
The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and tickets.
The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills.
Shifts Primary Shift:
Monday to Friday, morning shift 07:
00am - 15:
30pm, evening shift:
5:
30PM-6:
30PM Focus on backup checks and monitoring alerts Responsibilities Daily Operations:
Perform comprehensive backup checks and monitor customer alerts daily.
Ensure all alerts are documented, escalated, and resolved according to SLA standards.
Call and Ticket Handling:
Respond to customer calls and tickets between 07:
00am - 09:
00am.
Ensure prompt resolution or escalation as needed.
On-Call Support:
Be on standby for out-of-hours calls and tickets during designated on-call shifts.
Address urgent issues requiring immediate attention during on-call hours.
Customer Interaction:
Deliver excellent customer care and communication throughout all interactions.
Documentation and Reporting:
Maintain accurate records of all incidents, service requests, problems, and resolutions.
Follow internal and external procedures for documenting work.
Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer.
Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops.
Practical knowledge of:
DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS.
File and folder security management.
Smartphone troubleshooting.
Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning.
Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs.
Soft Skills Required:
Experience working on an IT Service Desk.
Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).
Excellent verbal and written communication skills.
Strong problem-solving abilities and customer service focus.
Professional telephone manner and customer-facing demeanour.
Ability to prioritise tasks and work under pressure to meet deadlines.
High attention to detail, self-motivated, organised, and capable of multitasking.
Why work for us? On-call standby payment and pro-rated pay for actual work completed during on-call shifts.
25 days annual leave plus bank holidays.
Employee assistance program and discounts at certain retailers.
Certificate reimbursement and reward scheme.
Free e-learning platform.
Life insurance and health insurance.
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Associate Dentist - Up to £20,000 joining bonus
Company:
Rodericks Dental Partners
Location:
GB -
Hereford
Posted: May 11, 2025
Job IntroductionAssociate DentistKyrle Street Dental Practice18 Kyrle Street, Hereford, Herefordshire, HR1 2ESUp to £20k Joining BonusGreat Practice Plan OpportunityCo-funding OpportunitiesLocal Parking OptionsClinical Area Lead in Practice and Two MentorsVery Experienced Team with Long-standing
read more...
IT Business Lead
Company:
Johnson Controls
Location:
GB -
Manchester
Posted: May 11, 2025
IT Business Lead What you will do Join Johnson Control's transformative journey as we modernize our business processes through technology. As an IT Business Lead, you will play a pivotal role in bridging our business objectives with cutting-edge IT solutions. Your responsibilities will encompass
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Stockbridge
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Southampton
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Hursley
Posted: May 8, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Clinical Pharmacist- Must have primary care experience
Company:
TN for Healthii People
Location:
GB -
Warminster
Posted: May 11, 2025
Clinical Pharmacist - Warminster, Wiltshire • Job description • Clinical Pharmacist - General Practice • _Recruitment by Healthii People on behalf of a forward-thinking GP practice_Location: Warminster, WiltshireHours: Part-time or full-time consideredClosing date: 19 May 2025Salary:
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Eastleigh
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Associate Dentist
Company:
Grove Mount Dental Care
Location:
GB -
Isle Of Man
Posted: May 11, 2025
An exciting opportunity has become available for an • Associate Dentist • to join a busy • Private • dental practice with an established book of regularly attending patients. • Salary: • TBD • Job type: • Full-time/Part-timeSet in the idyllic Ramsey surrounded
read more...
Segment Marketing CRM Senior Specialist
Company:
Expedia Group
Location:
GB -
London
Posted: May 9, 2025
Expedia Group brands power global travel for everyone, everywhere. • We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. • Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To
read more...
Associate Dentist
Company:
Rodericks Dental Partners
Location:
GB -
Merthyr Tydfil
Posted: May 11, 2025
Role DescriptionAssociate DentistFountain Dental Centre, 147 High Street, Merthyr Tydfil, CF47 8DPlocated in beautiful landscapes with lots of places to enjoy the outdoorshousing market in the area is below 25% average UK house marketCo-funding opportunitiesElevate your career at Fountain Dental
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Gloucester
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Romsey
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Stroud
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
Qualified Early Years Childcare Practitioner
Company:
Jubilee Daycare
Location:
GB -
Reading
Posted: May 11, 2025
*About us • Jubilee Daycare, based in Padworth between Newbury and Reading, is set in over 60 acres of private gardens, woodlands and farm, with many animals to meet and even our very own stream! No two days are ever the same! At Jubilee, there's plenty of room to grow and opportunities to
read more...
Senior Java Engineer
Company:
IBM Avature
Location:
GB -
Tewkesbury
Posted: May 7, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and
read more...
Process Technician Inspection and Packaging 12 Month Fixed Term Contract
Company:
CSL Seqirus
Location:
GB -
Liverpool
Posted: May 9, 2025
Working under the Team Leader, the Process Technician is responsible for the manufacturing processes of inspection and packing (I&P) at Seqirus Liverpool by the executing manufacturing operations in accordance with written procedures. • This position is for an operator with the necessary skills and
read more...
Full Stack Application Developer
Company:
IBM Avature
Location:
GB -
London
Posted: May 7, 2025
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. • A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most
read more...
Senior AWS DevOps Engineer
Company:
IBM Avature
Location:
GB -
London
Posted: May 9, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Process Engineer 12 month FTC
Company:
CSL Seqirus
Location:
GB -
Liverpool
Posted: May 2, 2025
This is a technical role focused on supporting the Site Manufacturing Strategy to meet the business goals. The role will be broadly split into two main areas: 1. Ongoing support of key process improvement initiatives. 2. Execution of plant modifications and engineering projects to meet strategic
read more...
AML / SAR Lead Analyst
Company:
BNY
Location:
GB -
Manchester
Posted: April 9, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Associate Dentist
Company:
Rodericks Dental Partners
Location:
GB -
Abingdon
Posted: May 11, 2025
Role DescriptionAssociate DentistWootton Dental Centre, 4 Besselsleigh Road, Abingdon, Oxford, OX13 6DNClinical Manageron-site parkingCo-Funding OpportunitiesEmbark on a new career journey with Wooton dental, a practice located in a village, an easy commute to the centre of Oxford with ample parking
read more...
DevOps Engineer
Company:
IBM Avature
Location:
GB -
Winchester
Posted: May 10, 2025
In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. • Our delivery centres offer our clients locally based skills and
read more...
Head of Process Maintenance
Company:
CSL Seqirus
Location:
GB -
Liverpool
Posted: May 8, 2025
We are seeking a highly skilled and experienced Head of Process Maintenance to join our engineering department at the largest vaccine site in the UK, based in Liverpool. • The successful candidate will be responsible for overseeing the maintenance activities across our manufacturing facilities and
read more...
Workplace Occupancy Planning and Strategy Management - Global
Company:
BP Energy
Location:
GB -
London
Posted: April 30, 2025
Entity: People, Culture & Communications Job Family Group: Business Support Group The Workplace team are accountable for leading the end-to-end property lifecycle for bp's corporate office portfolio. Operating in 50 plus countries and over 100 diverse locations, the team are central to the
read more...
Associate, Client Onboarding/Transitions/Conversions/KYC I
Company:
BNY
Location:
GB -
Manchester
Posted: May 9, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Senior Vice President, POM Product Manager
Company:
BNY
Location:
GB -
Manchester
Posted: April 29, 2025
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table
read more...
Vice President, POM Product Owner II
Company:
BNY
Location:
GB -
Manchester
Posted: May 8, 2025
Responsible for defining and prioritizing product backlog, collaborating with stakeholders to gather requirements, and working closely with development team to ensure the successful delivery of the product. • Product Execution: • Able to write specs for major features. • Able to think through and
read more...