Account Manager Hotel Chains

REF :
2025003 Business Operations Specialist (Based in Spain; Scope :
Global)

Hightekers is a dynamic company specialising in contractor management and employer-of-record services across Europe, the United States, and the United Arab Emirates. With headquarters in Paris, Barcelona, and London, our talented professionals are dedicated to supporting the growth and optimisation of freelancers and companies internationally.

The Business Operations Specialist at Hightekers plays a crucial role in optimizing sales and marketing operations, ensuring data integrity, and enhancing business performance through CRM management and strategic reporting. This position is ideal for a detail-oriented professional who combines analytical expertise with hands-on operational execution to support commercial success. The ideal candidate is :

• Data-Driven & Process Oriented :
  Skilled in managing and maintaining Zoho CRM data, ensuring accuracy, consistency, and insightful reporting to drive business decisions.
• Business & Market Insight Specialist :
  Uses data analysis and market intelligence to track key performance indicators, identify trends, and provide actionable recommendations for sales and marketing teams.
• Strategic & Analytical Thinker :
  Develops and maintains interactive dashboards and performance reports, translating business needs into clear, data-driven insights that optimize revenue and marketing strategies.
• CRM & Automation Expert :
  Experienced in CRM administration, automation tools, and process optimizations, ensuring smooth sales and marketing operations with efficient lead tracking and data management.
• Cross-Functional Collaborator :
  Works seamlessly with sales, marketing, and leadership teams, aligning operational efficiencies with business goals to support scalable growth.
• Tech-Savvy Professional :
  Proficient in Zoho CRM, dashboarding tools, and business intelligence platforms, ensuring streamlined operations and accurate reporting.
• Growth-Oriented & Impact-Driven :
  This role is essential in ensuring seamless business operations, bridging data insights with strategic execution to drive commercial success at Hightekers.

Your Responsibilities in this Role :

• Maintain, update, and cleanse Zoho CRM data to ensure accuracy and integrity.
• Develop and implement data quality rules and processes to maintain a high standard of data hygiene.
• Manage user accounts, permissions, and system access within the CRM.
• Monitor and report on daily sales pipeline activities within the CRM.
• Provide training and support to the sales team on CRM best practices.
• Collaborate with internal departments to ensure data consistency across systems.
• Identify and implement process improvements to enhance CRM efficiency.
• Design, develop, and maintain interactive dashboards and reports using data from Zoho CRM and other relevant sources.
• Translate business requirements into clear and insightful visual reports for sales, marketing, and leadership teams.
• Ensure dashboards are accurate, reliable, and easily accessible to the sales and operations teams.
• Identify opportunities for improvement in reporting structures and automation processes.
• Provide training and support on how to use and interpret dashboards effectively.
• Support the sales and marketing teams with ad-hoc reporting and data analysis requests.
• Assist in developing and refining sales processes to optimize efficiency and effectiveness.
• Contribute to the overall performance of the sales and marketing functions by implementing best practices in data management.
• Support contract and documentation processes related to sales operations.
• Ensure alignment with business objectives and strategic goals by collaborating with leadership on data-driven insights.

What You Bring to the Role and the Team :

Required :

• 3-4 years of experience in a Sales Operations / Business Operations role.
• Proven expertise in CRM administration, sales operations, and data management.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Experience with data cleansing, validation, and accuracy management.
• High attention to detail and commitment to data accuracy.
• Proficiency in dashboard tools and data visualization.
• Strong communication skills to interact with internal teams and stakeholders.
• Experience with automation tools to enhance operational efficiencies.

Valuable :

• Experience in B2B sales operations and working within a fast-paced, high-growth environment.
• Experience working with Zoho CRM.
• Knowledge of sales methodologies and strategies.
• Ability to work independently and collaboratively across teams.

This is a great opportunity for a data-driven and process-oriented professional who thrives in a dynamic and collaborative environment. Join Hightekers and help drive operational excellence within our growing sales and marketing teams!

What we offer :
Our benefits and perks vary according to the job location, local regulations and market standards. The following are the most common benefits we provide across all positions and can vary according to the country you will be working from.

• Legally designated Vacation and Local Holidays
• Work from Abroad up to 7 Weeks per year
• Access to Learning Platform
• Flexible Sick Leave Policy

How we work aligned with our values :

• People First :
  We approach every interaction with empathy and respect, focusing on delivering premium, personalized service. By understanding the unique needs of each individual and team, we foster trust and build meaningful relationships within our network and beyond.
• Flexibility :
  We thrive in an ever-changing world, embracing freedom and adaptability in how we collaborate, solve problems, and achieve goals. Our ability to adjust to shifting priorities ensures seamless operations and effective teamwork across diverse projects.
• Expertise Beyond Borders :
  We value our team's depth and diversity of knowledge. Focusing on precision and innovation, we navigate complex global landscapes to provide tailored solutions that empower our clients and drive success.
• Long-Term Partnership :
  We are committed to creating lasting relationships based on trust, integrity, and shared growth. Investing in each other's success fosters a collaborative and supportive environment where everyone can thrive.

Seniority level

Associate

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales