Senior Customer Success Manager, Global Payroll - EMEA

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.
Our market-leading technology, expertise, and global team are crucial to the platform's success.
We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere.
Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed.
We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.
There's never been a more exciting time to join Deel - the international payroll and compliance market leader.

Overview
As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Senior Customer Success Manager with a specific focus on our new Global Payroll product.
This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs.
The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.

Duties

• Conduct comprehensive product training sessions for customers to maximize their understanding and utilization of the Global Payroll platform.
• Build and maintain strong relationships with assigned Enterprise customers, serving as their advocate within Deel and proactively addressing their needs and concerns.
• Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.
• Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulations and best practices.
• Gather customer feedback and insights to inform product enhancements and improvements, collaborating with the product team to prioritize and implement changes.
• Collaborate with the sales team to identify opportunities for contract renewals, upsells, and cross-sells, leveraging customer success stories and ROI data.
• Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.

Requirements

• Experience:
  Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry.
• Global Payroll Expertise:
  In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries.
  Ideally, within an Enterprise setting.
• Customer-Centric Mindset:
  Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients.
• Communication Skills:
  Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Problem-Solving Skills:
  Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
• Team Player:
  Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives.
• Adaptability:
  Flexibility to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities.
• Technical Proficiency:
  Familiarity with HRIS, payroll software, and other relevant tools is preferred.
• Bachelor's degree in business administration, human resources, or a related field is preferred.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.

DISCLOSURE

We use Covey as part of our hiring and/or promotional processes.
As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.
Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations.
For positions in New York City, our use of Covey complies with NYC Local Law 144.

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.