Sap Customer Service Consultant

⚡ Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals.
Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities.
We are present in over 110 countries with a diverse and disruptive team of over 150,000 people.
If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you! Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients.
Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain).
Our Digital Hub in Barcelona is formed by 450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.
Barcelona Digital Technology Center is part of Schneider Digital:
enabling Schneider-Electric digital transformation by delivering Business Requirements.
Part of the ERP Center of Excellence you will be supporting SAP ERPs and configuring new solutions making digital initiatives a reality.
What will you do? Support SAP ERP Solutions in Europe:
Provide functional support and run SAP ERP systems.
Manage Solution Issues:
Handle escalated issues, ensure tickets are resolved, tested, and closed properly.
Configure SAP Components:
Set up Master Data, Document Types, special order types, Availability Check, Material Listing/Exclusion, Rebate processing, Deliveries, and Post Goods Issues.
Configure and Roll out projects:
Work on SAP system developments and new projects/roll outs.
Analyze Release Content:
Review release content and recommend testing strategies.
Collaborate with Teams:
Work closely with Business, Regional, and international teams to meet project and enhancement expectations.
Participate to technological landscape transformation:
Participate to major transformation programs like our move from SAP ECC to S4Hana public cloud.
What qualifications will make you successful for this role? Extensive experience as an SAP CS/SD Consultant, including SAP implementation, support, and global rollout projects.
Highest level of expertise in SAP SD/CS module and SCM processes, with in-depth understanding of Customer Services, Sales & Distribution processes, contract management, pricing concepts, OTC, partner determination, text management, pricing, taxes, billing, credit management, back orders, and master data management (MDM).
Experience working with interfaces like iDoc, Proxy, etc., through SAP PI/PO to integrate with external platforms, and in-depth integration knowledge of CS module with SD, FICO, MM, and PS modules.
Extensive knowledge of quotations, sales orders, and contracts (value and quantity), as well as timesheet management, cost booking using timesheets, and resource-related billing.
Good understanding of SAP enterprise Structure and interface concept and management.
S4 certified and work experience is preferrable.
ABAP knowledge is a plus to facilitate analysis and implementations.
Behavioural Skills:
Adaptability & Flexibility Fluency in English Possess strong problem-solving skills with the ability to methodically analyze & resolve tech challenges.
A good mix of consultative skills, business knowledge, and technical expertise to achieve business expectations.
Team player and networking (colleagues as well as external partners) Business Customer centric and capacity to deliver high level of service.
What will you get? We adapt to you:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home.
With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life.
Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more! ‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority.
You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.