Customer Success Manager - German speaking Madrid

Formalize Madrid Full-time

Salary Competitive

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position.

The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse, and international team

Responsibilities

• Work closely with our customers to solve problems, create value, and build loyalty
• Help build and optimize our Customer Success function across products and customer tiers
• Collaborate on projects across departments to improve the customer experience
• Be a source of customer feedback and qualified product ideas
• Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Qualifications and about you

• Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
• Experience working with SaaS platforms
• Strong communicator, collaborator, and problem solver
• Connect effortlessly with clients and build lasting relationships
• Professional with great business acumen and customer understanding
• Structured, diligent, and dedicated
• Professional fluency in English
• Native fluency in German
• You thrive in an environment where you contribute to maintaining a high momentum

About Formalize
Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Currently, we are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way, we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us a reputation as a customer-centric pioneer. But now, we have extended our expertise to a larger compliance universe including data compliance, risk, and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that describe our culture and employees:

• We are all very goal-oriented and hardworking
• We are responsible, and we like accountability
• We are connecting, and we like to build meaningful relationships
• We are optimistic and like to laugh and have a positive atmosphere
• We like to dream big and to have clear visions for the future

Test in the recruitment process
In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.

Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to:

• Fit between the person and work tasks
• Fit between the person and the colleagues in the team
• Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

Recruitment Process

• Send application and upload relevant information
• Completion of Talent test
• 15 minutes online interview with our Talent Acquisition team
• 30 minutes online interview with our hiring manager
• 60 minutes in-person final interview with hiring manager and CRO / Head of Sales

Apply by attaching your resume and other relevant information, and you will hear from us soon!

We will hold interviews and hire on an ongoing basis.