Area Manager - Cleaning Industry

Posted Monday, February 17, 2025 at 5 : 00 AM

About Us

We are an established Canadian facility maintenance company, providing a variety of services to large retail and commercial businesses nationally.

We offer a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing the daily Janitorial Services scope of work at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role include managing :

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Overall Store Operations (Including budgets, profitability & KPIs)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits per Store and Customer Banners
• Customer Processes, Policies & Guidelines
• Support to other Area Managers as required

Planning & Budgeting

• Participate in developing and implementing annual plans by customer banners (schedules, budgets, sales opportunities)
• Develop short and long-term strategies at store level for sustainability and profitability

Customer Relationships & Communication

• Build strong relationships with customers and business partners at store level
• Serve as the single point of contact for communication between United and the customer for all services
• Address customer concerns and provide timely solutions
• Support regional management in meetings with key stakeholders
• Conduct regular meetings and reporting on store audits, issues, and compliance

Internal Communication

• Coordinate store-level communication with United Partners
• Set expectations, provide training, coaching, and participate in cross-functional meetings

Process Compliance

• Lead process initiatives and store-level audits
• Manage business using United technologies (e.g., Salesforce)
• Support operational processes and KPIs
• Support partner changeovers, material ordering, inspections, and compliance activities

Cost Management & Controls

• Manage store-level revenue, costs, budgets, and margins
• Monitor assets and support business transitions

Workforce & Performance Management

• Co-lead partner performance management

Recruitment, Training & Development

• Support hiring, onboarding, and training of Partners
• Lead in-store partner training and mentoring
• Monitor and improve partner performance and engagement

Education / Experience

• Degree in business administration or related field
• Minimum 5 years' experience in janitorial or operational environments
• 3-5 years' supervisory experience

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