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Company: LawDepot
Location: CA - , , Canada
Category:
Posted: May 5, 2025

Company Profile:

Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

Position Overview:

LawDepot is currently expanding and looking to recruit a Technical Writer in Edmonton, Alberta. In this role, you will be responsible for producing UI copy and how-to documentation that empowers non-technical users to make effective use of our internal Content Management System (CMS). A secondary responsibility will be creating interactive web products and services that are helpful, easy to understand, and a pleasure to use for our 25 million plus yearly visitors. This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule.

Primary Responsibilities:

  • Write and edit clear, plain-language UI copy (ex. headings, labels, error messages, in-app instructions and help content) for our internal CMS tools so that the interfaces are easy for non-technical users to understand, learn and use
  • Create and update internal CMS training documentation (ex. FAQs, guides, step-by-step instructions with screenshots and videos) that provide support for internal team members to learn our tools faster and complete projects more efficiently
  • Build expertise with our internal CMS tools by directly completing implementation projects (ex. revising our interactive questionnaire products, setting up and taking down A/B experiments, etc.)
  • Create and polish training materials for additional non-CMS tools, reports, and processes
  • Review and update existing documentation to ensure accuracy, clarity and relevance as system features evolve
  • Partner with cross functional teams in Product, UX, Marketing and Legal to improve and organize company Intranet documentation
  • Ensure all support content is well-organized, easily accessible and up to date for efficient team collaboration
  • Participate in knowledge-sharing and training sessions with other teams to gain the necessary technical and strategic context for writing accurate, effective copy
  • Develop and refresh customer-facing documentation for products and features
  • Collaborate across departments to gather insights, share feedback and ensure that documentation and UI content are consistent, user-friendly, and aligned with team objectives

Knowledge and Skill Requirements:

  • Post-secondary education in Writing, Communications, UX, Business, Library Science, or other relevant fields
  • Proven aptitude for UX writing, technical writing, plain language writing, and web content writing (ex. UI copy, microcopy, instructions, manuals, guides, FAQs, help content, and web content)
  • Excellent collaboration skills including the ability to give and receive feedback
  • Excellent organization skills including the ability to organize large amounts of documentation
  • Ability to learn, work with, and troubleshoot various types of technology
  • Self-driven with the ability to work both independently and with multiple teams
  • Excellent written and verbal communication skills
  • Ability to edit and refine both personal and team writing for clarity
  • Understanding of conversion optimization, consumer psychology, and online marketing would be an asset

Why You Should Join the LawDepot Team:

  • Excellent total compensation package
  • Comprehensive health and dental benefits, plus an additional Health Care Spending / Personal Spending Account
  • Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
  • Three weeks paid vacation, plus bonus personal days
  • Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
  • Company share plan
  • Free catered lunches for the entire office
  • Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
  • Casual work environment
  • Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
  • Free and easily accessible parking
  • Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
  • Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office

How to Apply:

Please submit a resume and cover letter by email to *** or submit online via our Careers page at
/

We thank all applicants;
however, only those selected for an interview will be contacted.

Read the full job description and apply online on the recuiter's web-site

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