Support Analyst

Project Descriptions:

• "The OpenText Developer and Support Analyst is responsible for break / fix support for the OpenText Content Management/Content Server and Process Automation/AppWorks platforms, system administration for OpenText, development and enhancement work for OpenText, upgrading / patching for OpenText, quality assurance and technical documentation.

Responsibilities (included but not limited to):

• OpenText application (Content Management/Content Server, Extended ECM, Records Management, Physical Objects, Process Automation/AppWorks, Email Management, OTDS, Archive Center, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.) install and configuration.
• Application upgrade, patching and migration.
• Application administration
• Design, develop and maintain new applications, forms, reports, templates, and workflows.
• Troubleshoot and resolve issues related to system performance, system failure, technical errors, or other problems technical in nature. Identify root causes, work on bugs/fixes (with vendors as needed) and implement quality solutions.
• Collaborate on requirements and solution design.
• Modify, enhance, and create solutions to meet business requirements in accordance with design specifications, development and documentation standards and quality requirements."

Desired Education and Certifications

• OpenText Content Server Developer Certification
• OpenText AppWorks Platform Administration Certification
• OpenText Archive Center Administrator Certification
• OpenText Extended ECM for SAP Solutions Business Administrator Certification
• OpenText Extended ECM for Microsoft Office 365 Certification
• Microsoft Certified:
  Information Protection and Compliance Administrator Associate (Microsoft Certified:
  Information Security Administrator Associate (beta))
• Microsoft Applied Skills:
  Implement information protection and data loss prevention by using Microsoft Purview
• Microsoft Applied Skills:
  Defend against cyberthreats with Microsoft Defender XDR.

Mandatory Education and Certifications

• A degree in computer science, software engineering or related discipline or an equivalent mix of education and experience
• Formal OpenText training
• OpenText Content Server Administrator Certification
• OpenText AppWorks Platform Developer Certification"

Mandatory Experience

• Possess a minimum of 5 year's experience:
  
• In a system administration IT role
• Developing for the OpenText Content Management/Content Server platform (using Content Server Web Services, REST APIs, OScript) including experience working with workspaces, web reports, web forms, workflows, active view, and templates.
• Using entities in designing low-code solutions for Process Automation/AppWorks Platform. Business process modeling and developing BPM solutions. creating and editing entities and business process models with artifacts such as lifecycles, connectors, and workflows for a variety of purposes and situations.
• Experience in all phases of System Development Lifecycle (requirements, designs, build, test deploy)
• Java or .NET development experience with good knowledge of Object-oriented programming concepts
• Experience creating and maintaining Windows/Azure PowerShell scripts
• Developing with HTML(5), CSS(3), JavaScript(jQuery), XLM and SQL
• Configuring and managing web/application servers (IIS, Apache Tomcat/TomEE, etc.)
• Experience with Microsoft Azure (Windows and RHEL VMs, Storage Accounts, PostgreSQL Flexible Server, etc.)
• Knowledge of software development standards and best practice approaches
• Exposure to Agile development methodology
• Experience writing technical documentation.
• Operational knowledge of SAN/NAS storage systems
• Ability to perform multiple duties concurrently with attention to detail and quality.
• Ability to prioritize and manage work.
• Ability to pro-actively monitor and communicate for timely escalation of issues.
• Ability to learn and apply new technologies quickly.
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Ability to work with a team as well as independently to complete deliverables within established time-lines"

Desired Experience:

• Experience supporting and administrating other OpenText products (Archive Center, OTDS, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.)
• Experience supporting and administrating Knowledgemill for OpenText Email Management
• Experience supporting and administrating GCI Power Tools for Documents
• Experience supporting and administrating Invoice Capture Center, Imaging Enterprise Scan and Vendor Invoice Management
• Data modeling and analysis
• Testing best practice knowledge
• Experience creating and executing tests to successfully ensure high product quality
• Experience as an information protection and compliance administrator in the Microsoft Purview
• Experience maintaining Sensitivity Labels and Label Policies
• Experience maintaining Data Loss Prevention policies
• Experience maintaining Sensitive information types and trainable classifiers
• Experience maintaining Microsoft Information Protection Scanner
• Experience as a data governance administrator in the Microsoft Purview
• Experience in defining and implementing retention policies and retention labels in Microsoft Purview
• Experience administering and supporting Microsoft Purview Insider Risk Management
• Experience administering and supporting other Microsoft products (365 platform, SharePoint, OneDrive, Sentinel, Entra ID, Defender for Cloud, Conditional Access Policies, Intune, Power Platform, Copilot etc.)
• Formal Microsoft content classification, data loss prevention (DLP), information protection, data lifecycle management, records management, privacy, risk, and compliance training
• Experience supporting and administrating Autodesk product suite.
• Experience supporting and administrating Varonis DatAdvantage product suite.
• Experience supporting and administrating DocuSign product suite."

Deliverables

• Application configurations
• Technical specifications and design documents
• Operational guides
• Upgrade guides
• Installation guides
• Deployment plans
• System Reports
• Disaster recovery procedures
• KBAs (Knowledge Base Articles) related to common issues, FAQs, how to and workarounds for known issues"