POSITION MANDATE
Provides electrical support including, but not limited to, low and high voltage power systems, controls, applications, repairs, installations, maintenance and consulting. Mentors team members. Investigates and solves complex technical problems. Provides technical direction in support of the project installation activities. Reviews processes and determines the optimum process for each client application.
REPRESENTATIVE DUTIES
Technical
• Performs assigned electrical or mechanical tasks, on-site or substation maintenance, shutdowns and commissioning efforts.
• Ensures accuracy of installation (inspection, testing, etc.) prior to bringing the system or equipment online.
• Prepares formal documentation regarding testing and commissioning processes.
• Provides field support including connecting systems and equipment, testing, etc.
• Supports the electrical aspects of projects by troubleshooting, diagnosing, and solving complex technical problems.
• Provides technical consultation and training to customers.
Maintenance
• Maintains customers' systems and plants to ensure smooth operation.
• Assists the onsite crew in addressing problems and troubleshooting; oversees corrections/solutions until the problem is resolved.
• Performs onsite tests and assessments using available tools; resolves identified issues by determining best solution and resources.
Administration and Finance
• Supports large project quotations and tender submittals.
• Monitors larger project costs and customer invoicing.
• Responsible for verbal and written communication with clients, suppliers and co-workers.
• Keeps customers informed on innovative technologies as well as technological and industry best practice opportunities that may contribute to their operations.
• Researches and identifies expansion or additions to current system to enhance customers electrical processes.
Departmental Support
• Ensures work is completed in a safe manner.
• Communicates with clients, suppliers and customer employees, co-workers including reports, quotes, emails, etc.
• Sells, promotes, and completes core TPS services.
• Promotes on the job safety on all occasions.
EDUCATION AND EXPERIENCE
The position requires an Electrical Engineering Technology diploma or Journeyperson certificate and 3 to 10 years of experience. An equivalent combination of education and experience may be considered.
ACCOUNTABILITIES
• Presented problems (e.g. process improvements, machine works optimally) are addressed effectively and documented where appropriate.
• The quality of work, decisions made, and documentation submitted reflects the incumbent's specialist qualifications.
• Peer reviews (e.g. manager review of the work) confirm expectations are met.
• Customers' feedback on projects and the incumbent is positive.
• Assigned projects or work assignments are delivered on time and on budget.
• Resources are efficiently utilized.
• The quality of the delivered work meets expectations.
• Issues of concern or importance are communicated to the Manager in a timely manner.
• Suggestions for technical solutions and/or project management improvements support the achievement of project outcomes.
• Compliance with relevant policies, procedures, standards and practices, legislation and codes meet expectations.
JOB SCOPE
Provides expert electrical advice and services on projects or at customer locations. Requires extensive knowledge and applied skill in dealing with complex technical problems or requirements, and often mentors others in technical matters. Possesses extensive experience and capability gained through in-depth involvement in electrical assignments and can use this expertise to function independently and proficiently on TPS customer sites or within a TPS department. Routinely addresses situations where the problem is clear, but the solution is not and is expected to apply a broad knowledge of processes specific to their field to resolve them. Holds sole responsibility for own decisions and actions.
Acts as an internal consultant to managers and leaders where recommendations can influence project or program direction and performance. Planning often involves coordination of service delivery through others, and integration of service delivery across departments, requiring the establishment of numerous, strong working relations.