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Company:
EPIQ Machinery
Posted: May 1, 2025
Chez EPIQ Machinerie, nous défions les frontières entre une entreprise de technologie et un fabricant de machinerie lourde, en intégrant continuellement de nouvelles technologies dans nos équipements. Nous nous engageons à offrir à nos clients une expérience de service exceptionnelle.
En tant qu'entreprise en pleine croissance et réputée pour son excellence, nous recherchons un gestionnaire de service motivé et expérimenté pour diriger notre équipe, assurer le bon fonctionnement quotidien et garantir la satisfaction client la plus élevée.
Ce que nous offrons :
- Le poste est un poste régulier à temps plein, basé sur un horaire flexible de 38 heures réparti sur 4.5 jours par semaine du lundi au vendredi ;
- Salaire compétitif;
- Horaire flexible et politique de télétravail (seulement 2 jours en présentiel)
- Une belle Conciliation travail et vie personnelle ;
- Assurances collectives payées à 75% par l'employeur;
- REER évolutif sur les 3 premières années;
- Programme d'aide aux employés,
- Minimum de 3 semaines de vacances (selon expérience);
- Congés maladie et temps personnel (40h annuel);
- Possibilités de formations;
- Vie corporative dynamique avec des activités et évènements.
- La sécurité de travailler dans une entreprise en pleine expansion;
- Un environnement dynamique axé sur l'innovation.
Aperçu du poste :
Sous la direction du Directeur du Service Après-Vente, le/la responsable du service après-vente , supervisera les opérations quotidiennes, gérera la performance de l'équipe et servira de point de contact principal pour les problèmes clients. Ce poste exige un leadership fort, une efficacité opérationnelle et une approche centrée sur le client.
Principales responsabilités :
- Superviser et diriger l'équipe de service afin d'assurer une performance et une responsabilisation élevées.
- Coordonner les flux de travail quotidiens, la planification et l'allocation des ressources.
- Suivre les indicateurs clés de performance du service et mettre en œuvre les améliorations nécessaires.
- Gérer les requêtes des clients et garantir une résolution rapide.
- Collaborer avec les autres services (ventes, logistique, etc.) pour optimiser la prestation de services.
- Organiser régulièrement des réunions d'équipe, des formations et des évaluations de performance.
- Assurer le respect des politiques de l'entreprise, des réglementations de sécurité et des normes du secteur.
- Rendre compte de la performance du service et des défis opérationnels à la direction.
- Conserver un contact régulier avec nos ressources clés afin de maintenir leur engagement;
- Toutes autres tâches connexes;
Qualifications et expérience:
- BAC en gestion de la construction, Ingénierie mécanique, Ingénierie industrielle ou combinaison de formation technique et d'expérience connexes;
- Expérience dans le secteur industriel
- Posséder un minimum de 5 ans d'expérience dans des fonctions similaires;
- Posséder d'excellentes aptitudes en planification/coordination de projets et ressources
- Facilité à rentrer en contact avec les gens et établir de bonnes connexions
- Pouvoir communiquer verbalement et par écrit en français et anglais pour supporter notre clientèle anglophone;
- Démontrer un excellent sens du leadership, de l'organisation et de la gestion du temps;
Prêt pour votre nouveau défi ?
Venez travailler avec des passionnés qui défient les frontières pour intégrer continuellement de nouvelles technologies dans des équipements qui sortent de l'ordinaire, innovants et reconnus dans le monde entier pour leur qualité.
Read the full job description and apply online on the recuiter's web-site
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