Sales Engineer

Sales Engineer at Fintech

3 days a week in the office (downtown Toronto)

$150-170K base with 15-20% bonus

Key Responsibilities:

• Become the expert on our emerging Digital Wallet product ecosystem
• Deliver client training, product education, use case demonstrations, and sales support to help clients showcase our solutions to their end users
• Utilize customer relationship management tools to gather and communicate client feedback to product teams and advocate for improvements
• Analyze client product usage to identify new opportunities that address their business needs
• Lead the solution design phase by proposing cross-product (payments and verification) implementations that solve client challenges
• Communicate clear and compelling value propositions that position our products favorably against competitors
• Participate in discovery sessions with Product Owners to identify opportunities and develop solution proposals including presentations and demonstrations
• Provide comprehensive pre-sales and post-integration consultation to ensure solutions meet client requirements
• Work with stakeholders to define, document, and implement partner integration solutions
• Support multiple partner integration projects as a subject matter expert to ensure continuity throughout the client journey
• Represent customer perspectives to product and marketing teams
• Monitor and report on pipeline opportunities using CRM tools
• Ensure partner interfaces meet both business and technical requirements
• Stay current on industry trends, technological advancements, regulations, and competitive landscape to identify opportunities and threats
• Maintain relationships with business, product, and technical stakeholders to resolve escalated issues
• Support proof of concepts, technical trials and provide constructive feedback

Qualifications:

• 10+ years of hands-on experience in the payment technology space or as a Solutions Engineer with technical consulting/support capabilities
• Eligibility to work in Canada in a full-time capacity
• Bachelor's degree in business, commerce, or a related field
• Previous experience in the digital payments industry is highly valued
• Thorough understanding of Digital Wallets and In-App Payment technologies
• Outstanding presentation and problem-solving capabilities
• Ability to effectively multitask, prioritize, and meet deadlines
• Skilled at working with cross-functional teams, building relationships, and fostering collaboration
• Strong communication skills to convey complex information clearly and impactfully
• Proven record of driving continuous improvement initiatives