Supervisor, Program

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Supervisor, Program is responsible for leading the operation of the production team within the Region. The incumbent develops and oversees unionized Railroaders to ensure safe, quality, and efficient production and shipment of track products for Engineering's Capital and Maintenance programs.

Main Responsibilities
Overseeing Employee Performance and Safety
• Ensure effective, impactful, and engaging leadership of unionized staff
• Improve team and individual performance through mentoring, training, coaching, auditing, and feedback
• Lead continuous improvement culture
• Communicate with customers regarding detailed product requirements, schedule, and shipping requirements

Lead Track Programs and Safety
• Coordinate and monitor products through complete production cycle, which includes planning, scheduling, staffing, producing, handling inventory, loading, shipping, and documenting
• Cohere to a production schedule and control internal and external customer expectations
• Ensure the production process is cost-effective and shipments are made on time
• Coordinate, establish, and implement standard operating procedures for safe and quality production
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• Ensure Key Performance Indicators (KPIs) of safety, quality, and efficiency are met or exceeded
• Inspect major track work in accordance with CN track Standards

Working Conditions

The incumbent works primarily outdoors (90%) with limited office time (10%), in all types of weather and environmental conditions. The role requires extensive travel (80%) across the region to provide oversight on projects and programs. The position is required to work a production cycle schedule, including overnight stays. The role requires being available on-call 24/7 for critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements
Experience

Unionized Environment
• Minimum 2 years of supervising, planning, coordinating, scheduling, and auditing production operations in a unionized environment

Education/Certification/Designation
• High School Diploma or General Educational Development (GED)
• Valid Canadian Rail Operating Rules (CROR) Card
• Valid Class 5 Drivers Licence
• First Aid and Cardiopulmonary Resuscitation (CPR) qualified

Competencies
• Identifies potential safety and security risks
• Identifies problems and find solutions to create value for all stakeholders
• Collaborates with others and shares information
• Communicates with impact
• Sets direction and inspires others
• Demonstrates agility and drives change
• Delegates and empowers others to create accountability
• Develops self and others
• Leads by example for the safety and security of all

Technical Skills/Knowledge
• Knowledge in the interpretation and application of CN Engineering Track Standards, Track Standard Drawings, and Recommended Methods
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Ability to learn business-critical systems, including Systems, Applications and Products (SAP) such as Production Planning, Payroll, and Time Reporting
• Additionally, interest in learning Service Reliability System (SRS), Safety Risk Management (SRM) eBusiness Applications, Lotus Notes Applications, which consist of Performance Assessment Process (PAP), Performance Monitoring Compliance Rules (PMRC)
• Fluently bilingual both written and verbal (English, French)*
• Any knowledge for these above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.