Senior Account Manager

SPC is Canada's largest student loyalty program, offering exclusive discounts and deals to students across the country. Our mission is to empower students by helping them save on everyday purchases and experiences, from fashion and tech to dining and travel. With a strong focus on partnerships, we collaborate with top brands to deliver valuable offers that support students in managing their finances while enjoying their lifestyle. As we continue to grow and innovate, our team is dedicated to creating meaningful relationships, enhancing our digital platform, and delivering a seamless experience for our members. At SPC, we're committed to fostering a dynamic and inclusive workplace where creativity, collaboration, and professional development thrive.

As a Senior Account Manager, you will be responsible for nurturing and growing existing partner accounts. Your focus will be on developing and maintaining long-term relationships, identifying growth opportunities within current partnerships, and ensuring high partner satisfaction. You will work closely with cross-functional teams to deliver successful solutions, optimize partner strategies, and drive incremental revenue.

Here's how you will impact SPC:

Partnership Nurturing & Growth

• Serve as the primary point of contact for all partner account management matters.
• Build and sustain strong, long-term relationships with existing partners, ensuring consistent value delivery and satisfaction.
• Identify growth opportunities within current partner accounts, including upselling, cross-selling, and optimizing existing partnerships.
• Collaborate with internal teams to meet partner needs, ensuring timely and successful delivery of marketing solutions.
• Handle escalated client issues and challenging requests, working to resolve them effectively.

Strategic Account Management

• Develop and execute partner growth strategies in collaboration with the Business Development and Marketing teams.
• Monitor and analyze partner performance metrics, delivering insights and recommendations for future growth.
• Conduct regular account reviews to assess performance, identify opportunities for improvement, and share key updates with partners.
• Ensure alignment between partner goals and company objectives, tracking key metrics and reporting on progress.

Collaboration & Communication

• Work with cross-functional teams, including Marketing, Product, Operations, and Legal, to ensure seamless partner on-boarding, compliance, and program execution.
• Provide input for marketing initiatives that align with partner objectives, helping to grow account value and improve program performance.
• Maintain regular communication with partners to ensure they are fully engaged and informed on ongoing activities and progress.

Contract Management & Reporting

• Ensure contracts are fully executed in accordance with agreements, negotiating renewals and amendments where necessary to meet both partner and company goals.
• Forecast and report on key account metrics, tracking partner growth and providing regular updates to internal stakeholders.
• Update CRM data daily to ensure accuracy in tracking and reporting.

The soft skills you bring to the team:

• Relationship Building:
  
  Ability to foster strong, long-term relationships with key partners, focusing on mutual growth and success.
• Strategic Growth:
  Skilled in identifying and implementing strategies to drive incremental revenue from existing accounts.
• Problem-Solving:
  
  Creative and resourceful in resolving partner issues and challenges.
• Data-Driven:
  
  Ability to track performance metrics, analyze data, and provide actionable insights to drive growth.
• Collaboration:
  
  Works seamlessly across departments to efficiently execute strategies and achieve goals.

What you contribute to the team:

• 6-8 years of experience in account management, partnership management, or business development, with a focus on nurturing existing relationships.
• Proven ability to communicate, present, and influence stakeholders at all levels, including C-suite executives.
• Strong relationship-building skills with a focus on client satisfaction and long-term growth.
• Experience using CRM systems (Salesforce, Zoho, HubSpot) and MS Office (particularly Excel).
• Excellent organizational, time management, and multitasking skills.
• Strong listening, negotiation, and presentation abilities.
• Proven ability to manage multiple projects and partner relationships concurrently.
• BA/BS degree in Business, Sales, or a related field.

Here's what SPC offers:

• VIP SPC Membership - Enjoy exclusive student-like discounts and perks.
• Flexible Time Off - Recharge with vacation and personal days when you need it.
• Comprehensive Health Benefits - Health Spending Account, Wellness Spending Account, dental, medical, vision care, travel insurance, and group coverage for your well-being.
• Continuous Learning - Access to a corporate Coursera subscription and other learning resources to grow your skills.
• Company Events - Participate in virtual and in-person company-sponsored events.
• Early Fridays - Enjoy shortened work hours every Friday, all year long.

How we work :

You aren't just valued for your experience and skillsets, but equally for your growth mindset and attitude. We work as a flat organization, working collaboratively as a team and showing up every day as our authentic selves. Our team knows that creative solutions require a diverse approach to thinking and life experiences.

SPC is an equal opportunity employer and values diversity at our company. Our hiring process is inclusive of all candidates regardless of their race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or, disability status. Accommodations are available upon request for all aspects of the selection process.

It's not a big deal if you don't meet all our requirements. Only 1% of candidates will ever meet every single requirement posted on most job postings.

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