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Company:
United Services Group
Category:
Sales
Posted: May 20, 2025
Brampton, ON, Canada
Posted Sunday, May 18, 2025 at 4:00 AM
About Us
We are an established Canadian facility maintenance company, providing a variety of services to large retail and commercial businesses nationwide.
We offer a competitive compensation & benefits plan, including health, dental, vision, and a pension plan after 1 year.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing the daily janitorial services scope of work at all store or site locations within the designated area or territory, across multiple customer banners.
Key Focus Areas:
- Customer experience & retention
- Performance of partners & cleaners
- Overall store operations (including budgets, profitability, & KPIs)
- Quality standards & audits
- Training
- Cost management
- Increasing revenue & profits per store and customer banners
- Adherence to United & customer processes, policies & guidelines
- Support to other area managers as required
Planning & Budgeting
- Participate in the development and implementation of annual plans by customer banners (schedules, budgets, sales opportunities)
- Implement store-level budgets
- Develop short and long-term strategies at store level for sustainability and profitability
Customer Relationships & Communication
- Build strong relationships with customers and business partners at store level
- Serve as the single point of contact for communication between United and the customer for all services
- Address customer concerns and provide timely solutions
- Support regional management in meetings with key stakeholders
- Conduct regular meetings and reporting on store audits, issues, and compliance
- Lead or participate in store transition meetings with new customers
Internal Communication
- Coordinate store-level communication with United Partners
- Set expectations, provide training, coaching, and mentoring
- Participate in cross-functional meetings
Process Compliance
- Lead process initiatives and store-level audits
- Support process adoption in Salesforce and other technologies
- Manage business operations using United technologies
- Support operational processes and KPIs
- Assist in partner changeovers and material ordering
- Conduct inspections and manage escalations
- Ensure compliance with safety, security, and badge policies
Cost Management & Controls
- Manage store-level revenue and expenses, budgets, and margins
- Support operational costing and monitor asset inventory
- Implement business transitions in stores
- Drive growth through upselling services
Workforce & Performance Management
- Co-lead partner performance management with the Partner Effectiveness team
Recruitment, Training & Development
- Support hiring, onboarding, and termination processes
- Lead in-store partner training and development programs
- Mentor and coach partners regularly
- Monitor partner performance and implement improvement plans
Education & Experience
- Degree in business administration or related field
- Minimum 5 years of experience in janitorial or similar operational environments
- 3-5 years in a supervisory role
•
Read the full job description and apply online on the recuiter's web-site
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