Account Supervisor

POSITION DESCRIPTION

Role:
Account Supervisor

Team:
Accounts

OVERVIEW

We're looking for an Account Supervisor with strong expertise across XM & Integrated marketing to join our team and grow alongside a longstanding tier 1 client. This role involves overseeing the production of content across multiple channels, managing campaigns, and leading experiential events at key moments throughout the year.

As an Account Supervisor, you are a senior member of the Accounts team at Salt. You'll oversee a moderately sized portfolio-either multiple small to mid-sized clients or several brands under a larger client umbrella. You're a proven leader, a great people manager, and a strategic thinker with excellent client service instincts.

At Salt, our clients see you as their rock-dependable, thoughtful, and a true partner who strives to exceed expectations. You thrive in a fast-paced, evolving industry and bring a well-rounded, Swiss Army knife skill set to the table. Most importantly, you're passionate about our work and bring empathy, professionalism, and clarity to every interaction.

CORE RESPONSIBILITIES

Client Relations

• Act as the primary client lead for day-to-day management and project execution
• Build trusted partnerships with clients, internal teams, suppliers, and agency collaborators
• Deliver end-to-end project leadership and ensure a high level of client satisfaction
• Identify ongoing opportunities to enhance outcomes and optimize performance
• Deeply understand the client's business strategy, objectives, and brands

Team Management

• Liaise between internal teams and client for seamless program development and execution
• Keep managers informed with timely updates on client and program matters
• Schedule and lead internal meetings throughout program development and execution
• Track resource hours and manage team assignments to ensure efficiency and effectiveness
• Collaborate cross-functionally to ensure all departments have what they need to deliver exceptional work.

Integrated Marketing Expertise

• Support a variety of integrated campaign types including digital, social, experiential, and content-based programs
• Act as a knowledgeable guide across multiple marketing channels-not just social-ensuring strategies and creative align with platform nuances and brand objectives
• Work with creative and production teams to ensure concepts are on brief, on brand, and high impact

Financial Oversight

• Manage budgets and ensure profitability of programs and portfolio
• Track and reconcile costs with a high level of accuracy
• Oversee billing, invoicing, and payment tracking for your accounts
• Present and defend budget recommendations, offering multiple options when needed

Business Operations

• Ensure all program timelines and deliverables are met
• Oversee setup, execution, and wrap-up phases, including post-program reporting and learnings
• Regularly report on program KPIs to clients
• Pursue organic growth opportunities and identify potential areas of expansion
• Support new business efforts including pitch participation and proposal development
• Help improve internal processes and contribute to operational efficiency

EXPERIENCE & SKILLS

• 7-8+ years in marketing, with 5+ years in Account Management or related roles
• Strong experience leading integrated marketing campaigns across multiple channels
• Deep understanding of experiential and event marketing
• Excellent leadership and team management skills
• Skilled in project management with a sharp eye for detail
• Strategic, solutions-oriented thinker with exceptional interpersonal communication
• Comfortable leading internal and external presentations with clarity and confidence
• Proficient in O365 and familiar with key social and digital platforms
• Financial fluency including budget management and P&L tracking
• Demonstrated success growing business opportunities organically

SALT COMPANY VALUES

Salt of the Earth

We aspire to be good people-humble, hardworking, honest, and kind. We build trust by being respectful, supportive, and fun to work with.

Do What Is Right

We don't believe in shortcuts. We choose integrity over convenience and do what is right-not just what is easy or expected.

Earn It

We roll up our sleeves. We work hard to earn the respect of our clients, our colleagues, and the success we achieve together.

Make Things Better

We aim to leave things better than we found them. We're curious, passionate, and solutions-focused-constantly evolving how we work and what we deliver.

Seek Different Perspectives

We embrace difference. Diverse perspectives challenge us, inspire creativity, and help us grow into a stronger, more innovative team.