Titles Clerk

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology companybuilding the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Employer-paid medical, dental, and vision benefits

• Immediately Vested RRSP (Canada) with company match

• Paid Vacation, Float, and Care Time

• Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)

• Long Term Disability

• Robust Employee Assistance Program through Telus Health

• Employer paid Leap into Service Day to volunteer in your community

• Tuition Reimbursement for eligible programs

• Stock Options at a discounted rate after 6 months of continuous employment

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

We are seeking a Titles Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations.

You Are:

• Organized. You will coordinate the vehicle title process for dealer and commercial units, including out-of-province requests.

• Detail Oriented. You pay attention to the details, ensuring that there are no errors or delays releasing titles to our buyers.

• Responsive. You will collaborate with our other team members, including sales, commercial accounts, and accounting; responding quickly and with accurate information on vehicle title status.

You Will:

• Coordinate administrative tasks for vehicle title management, serving as the primary liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.

• Complete title and/or registration applications, input new title requests into the title inventory system, and monitor status with the provincial department of motor vehicles and/or insurance agencies.

• Monitor internal systems for upstream units sold, coordinating title requests across the OPENLANE marketplace and responding to title inquiries from other OPENLANE locations.

• Prepare and distribute title invoices involving a fee or charge.

• Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries

• Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner

• Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data

• Generate/prepare reports by gathering data from computerized systems (i.e. vehicles without titles reports)

• Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents

• May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems

• Support other administrative tasks, including sale day functions, as required

Must Haves:

• High School diploma or equivalent experience / education

• 1-2 Years' of related experience in an administrative capacity

• Tech-savvy, and comfortable using Google Suite

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• Prior experience working with vehicle registrations an asset

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual (English/French) is an asset

Sound like a match? - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities