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Company:
Parkinson Canada
Posted: May 18, 2025
Parkinson's affects more than 110,000 people in Canada, and we know that everyone's journey is different. While there is currently no cure, at Parkinson Canada, we're inspired by our community every day. Our vision is a world where no one is limited by Parkinson's. And through our work, we empower and inspire people living with Parkinson's and their care partners to thrive and live courageously.
Moving forward, with purpose, alongside our community, partners and experts, we will transform the lives of people affected by Parkinson's in Canada. If you are passionate about making a difference, join us.
Please note this role has an anticipated start date of June 23, 2025, with an anticipated end date of September 8, 2025.
This position is funded by funding from the Government of Canada's Canada Summer Jobs (CSJ) program. The Canada Summer Jobs program provides wage subsidies to support employers in creating quality summer work experiences for youth.
To be eligible for this role under the CSJ program, applicants must meet the following criteria:
Be between 15 and 30 years of age at the start of the employment period
Be a Canadian citizen, permanent resident, or person who has been granted refugee protection under the Immigration and Refugee Protection Act for the duration of the employment
Job Overview
The Special Event Coordinator is responsible for delivering exceptional customer service to Parkinson Canada's event participants and donors, ensuring their needs are met before, during, and after the events. This role focuses on enhancing the participant and donor experience for Parkinson Canada SuperWalk, Pedaling for Parkinson's, and Fundraising Your Way, through efficient communication, problem-solving, and support, contributing to the overall success of the events.
The Special Event Coordinator must be available in the lead-up to the event and on event
weekends, providing on-site support to the committee, sponsors, and vendors, particularly for SuperWalk-to ensure seamless execution and meaningful community engagement.
What You'll Be Doing
Assist with Events Team customer service:
Assist with the call queues and email inboxes for SuperWalk, Pedaling for Parkinson's, Fundraising Your Way, and Growling Beaver, handling all incoming inquiries and triaging where appropriate.
Provide online chat support for SuperWalk and Pedaling for Parkinson's.
Handle participant and donor issues promptly and professionally, work with event services coordinator to find effective solutions to enhance their experience and escalate complex issues to the event lead.
Event Logistics
Assist with recruitment calls for event participants.
Assist coordinators with web updates i.E., adding sponsor logos and agendas to local pages.
Support the event team with pre-event logistics relevant to SuperWalk
Attend SuperWalk and provide on-site support to the committee, sponsors, and vendors.
Qualifications
Post-secondary degree in appropriate discipline.
Proven experience in customer service, preferably in an event management context.
Excellent organizational, interpersonal and communication skills.
Excellent problem-solving abilities and proactive approach to customer support.
Ability to work effectively under pressure and handle multiple tasks simultaneously.
Computer literacy (Microsoft Office Suite, Online Event Fundraising Software).
Flexibility to work event weekends as required.
Ability to travel within Canada.
Valid full drivers license, for example, a G drivers license.
Bilingual (French/English) is an asset.
Parkinson Canada will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. We thank all candidates for their interest, however, only those selected for interviews will be contacted. Please indicate accommodations as required if contacted.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
Moving forward, with purpose, alongside our community, partners and experts, we will transform the lives of people affected by Parkinson's in Canada. If you are passionate about making a difference, join us.
Please note this role has an anticipated start date of June 23, 2025, with an anticipated end date of September 8, 2025.
This position is funded by funding from the Government of Canada's Canada Summer Jobs (CSJ) program. The Canada Summer Jobs program provides wage subsidies to support employers in creating quality summer work experiences for youth.
To be eligible for this role under the CSJ program, applicants must meet the following criteria:
Be between 15 and 30 years of age at the start of the employment period
Be a Canadian citizen, permanent resident, or person who has been granted refugee protection under the Immigration and Refugee Protection Act for the duration of the employment
Job Overview
The Special Event Coordinator is responsible for delivering exceptional customer service to Parkinson Canada's event participants and donors, ensuring their needs are met before, during, and after the events. This role focuses on enhancing the participant and donor experience for Parkinson Canada SuperWalk, Pedaling for Parkinson's, and Fundraising Your Way, through efficient communication, problem-solving, and support, contributing to the overall success of the events.
The Special Event Coordinator must be available in the lead-up to the event and on event
weekends, providing on-site support to the committee, sponsors, and vendors, particularly for SuperWalk-to ensure seamless execution and meaningful community engagement.
What You'll Be Doing
Assist with Events Team customer service:
Assist with the call queues and email inboxes for SuperWalk, Pedaling for Parkinson's, Fundraising Your Way, and Growling Beaver, handling all incoming inquiries and triaging where appropriate.
Provide online chat support for SuperWalk and Pedaling for Parkinson's.
Handle participant and donor issues promptly and professionally, work with event services coordinator to find effective solutions to enhance their experience and escalate complex issues to the event lead.
Event Logistics
Assist with recruitment calls for event participants.
Assist coordinators with web updates i.E., adding sponsor logos and agendas to local pages.
Support the event team with pre-event logistics relevant to SuperWalk
Attend SuperWalk and provide on-site support to the committee, sponsors, and vendors.
Qualifications
Post-secondary degree in appropriate discipline.
Proven experience in customer service, preferably in an event management context.
Excellent organizational, interpersonal and communication skills.
Excellent problem-solving abilities and proactive approach to customer support.
Ability to work effectively under pressure and handle multiple tasks simultaneously.
Computer literacy (Microsoft Office Suite, Online Event Fundraising Software).
Flexibility to work event weekends as required.
Ability to travel within Canada.
Valid full drivers license, for example, a G drivers license.
Bilingual (French/English) is an asset.
Parkinson Canada will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. We thank all candidates for their interest, however, only those selected for interviews will be contacted. Please indicate accommodations as required if contacted.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
Read the full job description and apply online on the recuiter's web-site
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