Director of Operations - Hotel

Located in the heart of downtown Vancouver, this distinguished boutique hotel is renowned for its timeless elegance, exceptional service, and award-winning accommodations. As a member of an exclusive collection of luxury properties, this hotel blends old-world charm with modern amenities, providing a refined experience for discerning travellers. With its acclaimed restaurant, relaxing spa, and sophisticated event spaces, the property is a cornerstone of hospitality excellence in Vancouver. We are seeking a visionary and hands-on Director of Operations to lead a dynamic team and maintain the hotel's legacy of providing unparalleled guest experiences. The ideal candidate is a seasoned hospitality leader with a passion for luxury service, strong operational acumen, and the ability to inspire a team dedicated to excellence. A self-motivated and dynamic Director of Operations who is eager to lead their team of elite hospitality professionals who redefine luxury service and guest experience daily. Join a business that fosters a culture of positivity, growth and communication.

Description

• Luxury Guest Experience:
  
  Uphold the highest standards of personalized service, ensuring every guest experience is memorable and reflective of Hotel's values and the five diamond standards. Must have expert knowledge of the luxury market to ensure hotel is meeting global expectations.
• Upholding Values:
  
  
  They ensure guests come first. Their values are making lasting memories, ensuring exceptional service and a sense of pride in what they do. The successful candidate will embody these values. The Director of Operations should lead and motivate the staff to make personalized experiences for our guests, ensure all service from dish presentation in the restaurant to check-in at the Front Desk is exemplary.
• Strategic Leadership:
  
  Develop and implement strategies to enhance the hotel's reputation, revenue, and operational efficiency.
• Departmental Overview :
  
  Lead the Executive team to success with a participative leadership style:
  
  be readily available to communicate with each member, coordinate the operation of each department and assist in identifying problems and solutions. Guide the leadership team in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
• Team Development:
  
  Recruit, mentor, and lead the next generation of hospitality leaders to succeed. Utilize inspirational leadership to create a sense of loyalty to the hotel in order to reduce turnover and increase morale.
• Operational Management:
  
  Oversee all aspects of hotel operations, including rooms, food and beverage, spa, and events, ensuring seamless daily operations.
• Financial Oversight:
  
  
  Target-driven individual with a background in revenue management, and a strong ability to enhance sales. Oversee the overall strategy, performance and profitability of the property. Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
• Brand Representation :
  
  Serve as the face of the hotel, engaging with the local community, industry partners, and key stakeholders to strengthen the hotel's market position.
• Employee Relations :
  
  Be visible and available to all personnel in accordance with the Company's open-door policy. High level of legal knowledge in line with BC legislation, previous experience working with unions is an asset.

Requirements

• Proven experience as Director of Operations or in a senior leadership role within a luxury hotel or resort.
• Deep understanding of the Vancouver market and the luxury hospitality segment.
• Strong financial acumen with a track record of driving revenue and managing budgets.
• Exceptional interpersonal and communication skills, with the ability to build relationships with guests, staff, and partners.
• Passion for curating bespoke guest experiences and maintaining the highest service standards.
• Experience with globally recognized luxury hospitality brands or collections is an asset.

Corporate Culture

What They Offer

• A competitive salary and performance-based incentives - $95K-110K
• Comprehensive benefits package.
• Opportunity to lead one of Vancouver's premier luxury boutique hotels.
• Access to ongoing professional development and growth within an exclusive luxury network.

How to Apply

If you are a visionary hospitality leader ready to continue this property's tradition of excellence, we invite you to apply.

Contact Jeremy Atkins at *** or submit your resume in confidence below.