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Company:
Worldpay
Location:
BR -
Sao Pedro
Posted: May 23, 2025
We are seeking a experienced Customer Due Diligence (CDD) Operations Manager to lead a world-class CDD function.
About the team
Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality. The successful candidate will possess an understanding of regulatory compliance, operational excellence and a proven track record in leading CDD team. You will be responsible for leading a team of analysts ensuing compliance with local and international regulations.
What you'll own
Leadership & Team Management:
- Develop and mentor a high-performing CDD team with clear performance frameworks, objectives, and career development plans
- Foster a collaborative culture that balances regulatory compliance with exceptional customer experience
- Implement effective capacity planning and workload allocation based on risk profiles and team capabilities
- Monitor backlogs, identify bottlenecks, and ensure appropriate prioritization of high-risk cases
Program Execution & Continuous Improvement:
- Lead day-to-day execution of the Global Due Diligence program ensuring strict regulatory compliance
- Maintain oversight of emerging issues, proactively managing them from identification to resolution
- Identify process optimization opportunities to enhance user experience and drive efficiencies
- Stay current with industry trends and best practices to keep processes effective and up to date
Stakeholder Management & Governance:
- Build strong relationships with internal and external stakeholders to foster collaboration
- Represent the CDD function in various forums, advocating for its importance
- Collaborate with cross-functional teams to identify improvements and enhance productivity
- Produce and analyze management information to inform decision-making and highlight key trends
What You Bring
Essential:
Relevant experience managing a CDD/KYC team, with proven skills in performance management and operational oversight
Experience leading CDD/KYC operations in financial institutions, ensuring processes align with both local and international regulatory requirements
Demonstrated ability to assess customer risk, manage enhanced due diligence cases, and drive operational efficiency
Track record of effective collaboration with compliance, risk, and front-office teams
Strong stakeholder management skills with the ability to communicate effectively at all levels
Proven capacity planning and workload management experience in high-volume compliance environments
Handle a Latin America scope
Fluent English is mandatory
Desirable:
Experience in merchant acquiring or payment services
Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)
Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
Strong understanding of AML/KYC regulatory frameworks across LATAM, including local financial authorities and FATF implications for the region
Experience with transaction monitoring, sanctions screening
Spanish
Read the full job description and apply online on the recuiter's web-site
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