Print Associate II, Service Delivery Operations

General InformationCity:
Porto AlegreState/Province:
Rio Grande do SulCountry:
BrazilDepartment:
DELIVERY_ACCOUNT_OPERATIONSDate:
Tuesday, December 3, 2024Working time:
Full-timeRef#:
20032725Job Level:
Individual ContributorJob Type:
ExperiencedJob Field:
DELIVERY_ACCOUNT_OPERATIONSSeniority Level:
Entry LevelDescription & RequirementsAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at *** and explore our commitment to diversity and inclusion.Role Overview• The role of the Print Operator is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract.Key Focus Areas:
• Delivery of service that meets SLA and delights the customer (KPI:
SLA achieved & high customer satisfaction)• Supporting the achievement of productivity improvements (KPI:
Value for customer & enhanced margin)• Contributing to service transformation and business growth (KPI:
Further profitable service revenue)Scope:
Specific:
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.General:
• Intermediate level job with some work experience• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise• Identifies problems in straightforward situations, and makes sound decisions using standard procedures• Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:
• Operate and maintain devices• Ensure quality standards are achieved and customer requirements are met• Act as an expert when advising customers on non-standard production requirements• Where required replenish consumables and perform key operator maintenance
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