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Company:
Traefik Labs
Location:
BR -
Brazil
Posted: May 5, 2025
Join the Traefik Labs Support Team and Make a Difference!Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.What You'll Do:
Customer Champion:
You're the first line of defense for our customers.
You handle support tickets and provide timely, effective solutions.Technical Problem Solver:
Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.Product Innovator:
Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.Knowledge Sharing:
Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.What You'll Need:
Technical Proficiency:
Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
Networking experience is a must-have and has become second nature.Problem-Solving Skills:
A knack for troubleshooting and a dedication to finding solutions.Communication Skills:
Excellent English written and verbal communication skills to effectively interact with customers and team members.Teamwork:
A collaborative spirit and the ability to work effectively in a fast-paced, global team.Time Zone:
GMT -5 to GMT -2Why Join Traefik Labs?Cutting-Edge Technology:
Work with the latest API gateway and API management technologies.Global Impact:
Contribute to a product used by organizations worldwide.Career Growth:
Opportunities to advance your technical skills and career within a dynamic company.Collaborative Culture:
Join a supportive and passionate team that values innovation and teamwork.
Open Source Pioneer:
Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage.
It has become an industry standard.
Customer Champion:
You're the first line of defense for our customers.
You handle support tickets and provide timely, effective solutions.Technical Problem Solver:
Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.Product Innovator:
Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.Knowledge Sharing:
Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.What You'll Need:
Technical Proficiency:
Strong understanding of container technologies (Kubernetes, Docker) and cloud environments.
Networking experience is a must-have and has become second nature.Problem-Solving Skills:
A knack for troubleshooting and a dedication to finding solutions.Communication Skills:
Excellent English written and verbal communication skills to effectively interact with customers and team members.Teamwork:
A collaborative spirit and the ability to work effectively in a fast-paced, global team.Time Zone:
GMT -5 to GMT -2Why Join Traefik Labs?Cutting-Edge Technology:
Work with the latest API gateway and API management technologies.Global Impact:
Contribute to a product used by organizations worldwide.Career Growth:
Opportunities to advance your technical skills and career within a dynamic company.Collaborative Culture:
Join a supportive and passionate team that values innovation and teamwork.
Open Source Pioneer:
Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage.
It has become an industry standard.
Read the full job description and apply online on the recuiter's web-site
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