Spa Experience Coordinator Full-time

Company Description
Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits, RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly rate of $25.97

What you will be doing:

Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members
The Experience Coordinator is responsible for the overall operation of the reception area, telephones
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
Greet members and Guests in a friendly and efficient manner
Escort Guest as required
Knowledgeable about all aspects of treatments and the facility
Knowledgeable in spa therapy
Provide information and literature about the facility in person and via telephone
Control entry into all areas of the facility by restricting all unauthorized individuals
Collect moneys or other suitable payment from clients for all services rendered
Operate point of sale system
Treatment bookings/scheduling
Other duties as assigned

Qualifications
Your experience and skills include:

Minimum of 2 years experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoken

Additional Information
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout an 8-hour shift
Frequent lifting, carrying, pushing or pulling up to 50 lbs
Frequent raising arms above shoulder height while lifting 20 lbs
Frequent kneeling, twisting, stooping, reaching
Ascending or descending ladders, stairs, and ramps
Performing cleaning duties while on ladders or other elevated platforms
Ability to work in a hot and humid environment
No allergies or sensitivities to cleaning chemicals or equipment

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ***/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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