Client:
Retailors ( Retail Operations Partner for NIKE )
Recruitment by Isrid Agency
Role:
Store Manager / Head Coach Nike / Brugge / België
Reports to:
Retail Manager
About Retailors:
Retailors, a subsidiary of Fox Group is a leading, fast growing retailor, specializing in the sports, athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada, Australia, New Zealand and Israel. The European Head office is located in Amsterdam
About the role:
The Head Coach's mission is to ensure the success of the store by hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience; and you create a 'great place to work' for all employees where contributions are valued and recognized. You are responsible for the achievement of all business metrics (sales, labour, staffing, expense management) for your store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performance:
• Responsible for achieving targets by target breakdown, communication, follow-up, putting action plans in place & reporting all store KPIs i. e. Sales, Conversion, UPT, ADT, Secret Shop, Turnover Rate, Staffing, wages, STAR, Pulse
• Ensure sales results, goals and individual accountability are communicated to team members; hold team members accountable to achieve individual and team objectives
• Responsible for all operations, for loss prevention, health & safety
• Build & maintain a strong commercial awareness of competitors & local markets and through strong visual merchandising standards
• Role model, that empowers team to provide a customer-first experience that promotes a premium sales and service culture
• A global view of the business and competitors People
Development & Team Building:
• Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performing sales team
• Consistently building employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs. • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth.
• Plan onboarding for new employees and, in the case of employee leaving, deleting all accesses)
• Ensuring the ongoing flow of information in the store, planning of management meetings, control of information boards in the store
Leadership and Communication:
• Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
• Participate and is fully engaged in Conference Calls & Team Meetings.
• Maintain high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expects the same of their team.