Global Demand Planner

Summary
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit / convatecgroup. com
At Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Global Demand Planner, and you'll do the same.

About the role:

• This role is part of the Global Quality and Operations function of Convatec, and specifically sits in the Global Supply Chain team encompassing all demand and supply planning, logistics and customer service.

• The role requires management of the demand planning process for the respective business unit, geography, and product portfolio, planning for short-, medium- and long-term requirements.

• The demand planning process encompasses partnering with the commercial organization on the requirements to meet business plans and targets, translating market requirements into the demand signal, the balancing and management of inventory and driving the market-level S&OP processes.

• This is a role within the global and regional supply chain organization to support Patient requirements and Convatec operational commitments to support product availability, market growth, profitability, and efficient cash management.

• Successful members of the team demonstrate high proficiency in collaboration, communication, developing trust with key stakeholders and pro-active desire to understand and anticipate future needs. Strong analytical skills are needed, an inquisitive and solution-orientated mindset and a desire to problem solve dynamic and complex challenges.

How we will measure your success:

• Achievement of service levels (Delivered-In-Full-On-Time: DIFOT).

• Achievement of inventory targets globally.

• Forecast Accuracy and Bias.

• Accuracy of forecast scenarios for medium and long term to support capacity management.

• Accuracy of events Management and responsiveness to all scenarios.

Your key duties and responsibilities:

Demand Planning and S&OP Process:

• Develop highly collaborative and trusted relationships with the Commercial and Marketing organizations to ensure Demand requirements are understood and accurately transmitted to Supply Planning.

• Manage the market demand plans over the planning horizon to identify trends, event scenarios, issues and corrective actions, through demand analysis, demand scenarios, reconciliation with financials and commercial collaboration.

• Accountable for running and evolving the market level S&OP processes and ensure the scope of the S&OP performance metrics are being met.

• Owner of the forecasting tool for the defined scope, including all data inputs per the update cycles.

• Primary Supply Chain point of contact for the markets in their area of responsibility.

• Actively develop the relationships with markets commercial and financial teams to build market knowledge over the 18-, 24- and 36-months planning horizon. Ensure communication of volume and portfolio requirements are effectively communicated to the Supply Planning team to ensure continuity of supply.

• Where tender processes exist, ensure products in bids can be supplied and key decision points are mapped to manage supply without excess inventory.

• Own, monitor and publish performance metrics & reports e. g. , Business Unit dashboard and status reports. Includes development and maintaining KPI's.

Inventory Management

• Manage inventory strategy defined by SCH Lead for their scope, partnering closely with the Supply Planning team to ensure alignment of metrics and efficiency of the proposal.

• Ensure the rightsizing and efficiency of the finished goods inventory for the Business Units/Markets assigned based on inventory strategy.

• Review excess inventory and obsolescence and provide re-active and pro-active steps to reduce risk with close coordination with the commercial and financial teams.

• Identify areas for improved efficiency in service and inventory and align SAP parameters accordingly.

Life Cycle Management

• Actively manage the Business Unit product portfolio, coordinate new product launches and end of life activities.

• Accountable for systems being aligned during launch and discontinuation processes.

• Reduce risk by communicating clearly with commercial teams by identifying deviations from launch or discontinuation plans.

Other

• With an understanding of the GQO strategic priorities and those of Convatec and the specific market needs, develop and implement continuous improvement strategies to drive simplification, additionally to balance and optimize forecast accuracy, inventory management and customer service.

• Lead and/or participate on projects including cost savings and continuous improvement projects.

• Act as backup to other Business Unit Demand Planners during vacation, business travel or other times on an as needed basis.

Skills & Experience:

• Proven Background and experience in a Demand Planning/S&OP leadership level at a market &/ regional level.

• SAP and IBP modules experience highly preferred - transactions and reports.

• Global experience and in healthcare (Medical Device or Pharma) preferred • Experience in the S&OP/IBP process.

• Expertise in Microsoft Excel is essential.

• Critical thinking skills/process thinking orientation.

• Self-initiator.

• Strong analytical skills together with business acumen.

• Good communication and collaboration skills. Ability to partner with and influence others without direct authority, build consensus and look for collaboration with people from different departments and all levels.

• Highly organized and well prepared.

• Proactive attitude and approach to problem solving - 'can-do' mind-set.

• Works independently on complex issues.

• Ability to work on tight deadlines and prioritize.

• Strong listening and influencing skill.

Qualifications/Education:

• Bachelor's degree minimum. Preferably in demand planning, supply chain or operations management or equivalent experience.

• Experience in SAP IBP is a must.