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Company:
Aristocrat Interactive
Location:
AU -
canberra
Posted: March 20, 2025
This role can be located in Sydney, Newcastle, or Canberra.
Our Customer Experience Solutions (CXS) team delivers the world's greatest content, transformational platforms, and market-leading services to our customers.
The CXS team offers tailored venue management solutions including technology platforms, patron engagement systems, analytics, business solutions, training, and technical support.
As a Customer Success Trainer, you will conduct functional and technical system product training using various delivery methods such as face-to-face, Zoom, telephone, and remote desktop.
You will leverage your industry experience related to the day-to-day operations of gaming venues, focusing on Gaming, Marketing, Membership, Cashflow, back-of-house procedures, and digital content management.
Responsibilities- Provide on-site pre- and post-installation training and support for Aristocrat's Venue Management Systems, applications, and web-based products.
- Develop structured training courses and supporting documentation.
- Build and maintain strong customer relationships.
- Manage customer inquiries and ensure all information is logged in Salesforce.
- Assist with Operational Acceptance Testing (OAT) on new and existing products.
- Collaborate with sales on new bids and tenders.
- Work effectively with customers, product developers, customer support, and sales to deliver innovative instructional solutions for effective product use.
- Manage client calls utilizing our Call Management System (Salesforce).
- Exceptional customer service skills.
- A passion for helping people and a willingness to learn.
- Knowledge of casino and/or club operational procedures and gaming is highly desired.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience in venue promotions, including building promotions, marketing, draws, and kiosk use, is highly regarded.
- Hands-on experience delivering formal training programs.
- Excellent presentation, organizational, oral, and written communication skills, including training and procedural documentation writing.
- Ability to work collaboratively within a team.
- Proven application/technical training experience, preferably within the gaming environment, especially in cash-flow analysis and reconciliation procedures.
We work flexibly at Aristocrat with a hybrid work model.
This role requires occasional on-site presence at customer venues, with the flexibility to work from the office or home.
The position can be based in Sydney, Newcastle, or Canberra.
Read the full job description and apply online on the recuiter's web-site
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