This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
SolveCube Pte Ltd
Location:
AE -
sharjah
Posted: April 26, 2025
SolveCube
is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.
One of our clients, a respected regional bank is looking to recruit
Collections Support Officer
to be based in Dubai, UAE.
P.S- Only UAE Nationals will be considered for this role.
JOB TITLE:
DEPARTMENT:
Credit Risk
REPORTING TO:
Manager - Collections Support
Job Purpose
To provide comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.
Principal Accountabilities
Documentation & Control Management:
Issue and verify settlement and liability/no liability letters.
Maintain registers and approval hierarchies for settlement tracking.
Monitor settlement schedules and escalate breaches as necessary.
Manage secure filing and audit trails for legal documents.
Settlement Monitoring:
Track payments against approved terms.
Maintain post-dated cheque inventory.
Verify settlement figures, including principal and interest.
Document delegation matrix compliance.
Escalate breaches promptly.
Regulatory Compliance & Quality:
Monitor compliance with consumer protection regulations.
Track adherence to fair collection practices.
Assess communication standards.
Maintain regulatory reporting and compliance training records.
Conduct systematic call quality reviews and generate reports.
Complaint Management:
Process complaints within regulatory timeframes.
Maintain detailed resolution logs.
Analyze complaint trends and root causes.
Operational Support:
Execute SMS & Email dunning campaigns.
Monitor campaign effectiveness.
Perform credit card reconciliations.
Monitor early warning indicators.
System Management:
Ensure data accuracy and integrity in banking systems.
Monitor user access rights.
Generate system reports and performance metrics.
Stakeholder Management:
Internal Coordination:
Support collections team with information.
Coordinate with legal, IT, and quality departments.
External Communication:
Handle sensitive inquiries professionally.
Liaise with external agencies.
Support audit needs with documentation.
Job Context
Provides critical support to collections by ensuring document accuracy, compliance with regulatory and internal process standards, and managing sensitive customer interactions. Focuses on operational excellence, quality monitoring, and handling complaints with confidentiality and professionalism.
Communication & Working Relationships
Interacts with collections officers and team leaders.
Coordinates with internal departments and external agencies.
Supports audit, legal, and IT teams as needed.
Dimensions of the Job
Handles high volumes of sensitive documentation and customer queries.
Responsible for accurate settlement tracking, complaint resolution, and regulatory reporting.
Maintains comprehensive control and audit standards.
Framework, Boundaries & Decision Making
Operates within defined guidelines and authority levels.
Processes documentation and queries in accordance with compliance and regulatory frameworks.
Makes decisions aligned with policies and standards.
Qualifications
Bachelor's Degree in Business, Finance, or Banking.
Advanced Excel and data handling skills.
Strong communication and interpersonal skills.
Preferred certifications in:
Banking Operations
Consumer Protection Regulations
Quality Assurance
Experience
2-3 years in banking operations.
Experience in customer service and quality monitoring.
Understanding of banking regulations and collections processes.
Skills
Strong documentation management.
Proficiency in banking systems.
Expertise in process control and quality monitoring.
Data analysis and reporting capabilities.
Competencies
Exceptional attention to detail.
High ethical standards.
Excellent communication and time management.
Strong analytical and problem-solving abilities.
High level of discretion and professionalism.
•
is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.
One of our clients, a respected regional bank is looking to recruit
Collections Support Officer
to be based in Dubai, UAE.
P.S- Only UAE Nationals will be considered for this role.
JOB TITLE:
DEPARTMENT:
Credit Risk
REPORTING TO:
Manager - Collections Support
Job Purpose
To provide comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.
Principal Accountabilities
Documentation & Control Management:
Issue and verify settlement and liability/no liability letters.
Maintain registers and approval hierarchies for settlement tracking.
Monitor settlement schedules and escalate breaches as necessary.
Manage secure filing and audit trails for legal documents.
Settlement Monitoring:
Track payments against approved terms.
Maintain post-dated cheque inventory.
Verify settlement figures, including principal and interest.
Document delegation matrix compliance.
Escalate breaches promptly.
Regulatory Compliance & Quality:
Monitor compliance with consumer protection regulations.
Track adherence to fair collection practices.
Assess communication standards.
Maintain regulatory reporting and compliance training records.
Conduct systematic call quality reviews and generate reports.
Complaint Management:
Process complaints within regulatory timeframes.
Maintain detailed resolution logs.
Analyze complaint trends and root causes.
Operational Support:
Execute SMS & Email dunning campaigns.
Monitor campaign effectiveness.
Perform credit card reconciliations.
Monitor early warning indicators.
System Management:
Ensure data accuracy and integrity in banking systems.
Monitor user access rights.
Generate system reports and performance metrics.
Stakeholder Management:
Internal Coordination:
Support collections team with information.
Coordinate with legal, IT, and quality departments.
External Communication:
Handle sensitive inquiries professionally.
Liaise with external agencies.
Support audit needs with documentation.
Job Context
Provides critical support to collections by ensuring document accuracy, compliance with regulatory and internal process standards, and managing sensitive customer interactions. Focuses on operational excellence, quality monitoring, and handling complaints with confidentiality and professionalism.
Communication & Working Relationships
Interacts with collections officers and team leaders.
Coordinates with internal departments and external agencies.
Supports audit, legal, and IT teams as needed.
Dimensions of the Job
Handles high volumes of sensitive documentation and customer queries.
Responsible for accurate settlement tracking, complaint resolution, and regulatory reporting.
Maintains comprehensive control and audit standards.
Framework, Boundaries & Decision Making
Operates within defined guidelines and authority levels.
Processes documentation and queries in accordance with compliance and regulatory frameworks.
Makes decisions aligned with policies and standards.
Qualifications
Bachelor's Degree in Business, Finance, or Banking.
Advanced Excel and data handling skills.
Strong communication and interpersonal skills.
Preferred certifications in:
Banking Operations
Consumer Protection Regulations
Quality Assurance
Experience
2-3 years in banking operations.
Experience in customer service and quality monitoring.
Understanding of banking regulations and collections processes.
Skills
Strong documentation management.
Proficiency in banking systems.
Expertise in process control and quality monitoring.
Data analysis and reporting capabilities.
Competencies
Exceptional attention to detail.
High ethical standards.
Excellent communication and time management.
Strong analytical and problem-solving abilities.
High level of discretion and professionalism.
•
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Logistics Coordinator
Company:
Taylor Hopkinson Limited
Location:
AE -
Dubai
Posted: April 22, 2025
Logistics Coordinator required for a major Offshore Wind Farm Developer based in Dubai. • Responsibilities • Support the Offshore Construction Manager/O&M Operations Manager with onshore operations at the Marine Base. • Responsible for maintaining and documenting spares and stores
read more...
Director Marketing CRM
Company:
Delivery Hero
Location:
AE -
dubai
Posted: April 24, 2025
A WorldClass CRM Director at Talabat is responsible for overseeing the customer relationship management (CRM) strategy and execution for an organization focusing on driving customer retention engagement and lifetime value. The role involves developing strategies to build and maintain longterm
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
umm al-qaywayn
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
dubai
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
dubai
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
umm al-qaywayn
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
abu dhabi
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
ras al khaymah
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
fujairah
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
ajman
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
Wholesale Technical Account Manager
Company:
Cubic Telecom
Location:
AE -
dubai
Posted: April 24, 2025
The Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That's us, is
read more...
SENIOR ICTSTELECOM ENGINEER
Company:
Jobs For Humanity
Location:
AE -
dubai
Posted: April 10, 2025
AtkinsRalis is looking for a Senior ICT/Telecom Engineer About AtkinsRalis Created by the integration of longstanding organizations dating back to 1911, AtkinsRalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We
read more...
HR Administrative Officer
Company:
iTech Engineering Consultancy
Location:
AE -
abu dhabi
Posted: May 2, 2025
Join to apply for the HR Administrative Officer role at iTech Engineering Consultancy Join to apply for the HR Administrative Officer role at iTech Engineering Consultancy Get AI-powered advice on this job and more exclusive features. Summary • The HR Administrative Officer will provide
read more...
Legal Receptionist
Company:
The Advocates Law Firm Dubai
Location:
AE -
dubai
Posted: May 2, 2025
The Advocates Law Firm - Dubai Dubai, Dubai, United Arab Emirates Get AI-powered advice on this job and more exclusive features. Reports to: Office Manager / Senior Partner Job Overview: We are seeking a professional, organized, and customer-focused Legal Receptionist to join our reputable law firm
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
sharjah
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Asset Management Associate AMA
Company:
GQG Partners
Location:
AE -
ras al khaymah
Posted: May 1, 2025
GQG Partners is an investment boutique which is a wholly owned subsidiary of a majority employee-owned company listed on the Australian Securities Exchange (ASX : GQG). The firm manages global and emerging market equities for institutions, advisors, and individuals worldwide. The company is
read more...
People Culture Manager
Company:
RecruitMe Plus
Location:
AE -
dubai
Posted: April 23, 2025
Title: People & Culture Manager Department: Human Relations Dubai UAE Reports to: CEO & Founder Position Overview As a People & Culture Manager you will be responsible for developing and implementing comprehensive HR strategies while also leading employee wellness initiatives that align with the
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
fujairah
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Associate Director - Growth - Groceries
Company:
Careem Networks FZ LLC
Location:
AE -
dubai
Posted: April 29, 2025
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since
read more...
Senior Account Manager
Company:
CIME Cigna Insurance Middle East
Location:
AE -
dubai
Posted: May 2, 2025
ABOUT US: Cigna healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized
read more...
Sous Chef UAE Candidates Only
Company:
Kamaxi Overseas Consultants
Location:
AE -
ajman
Posted: May 2, 2025
As a Shipboard Leader, you represent values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are
read more...
Asset Management Associate AMA
Company:
GQG Partners
Location:
AE -
ajman
Posted: May 1, 2025
GQG Partners is an investment boutique which is a wholly owned subsidiary of a majority employee-owned company listed on the Australian Securities Exchange (ASX : GQG). The firm manages global and emerging market equities for institutions, advisors, and individuals worldwide. The company is
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
ras al khaymah
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
Design Manager
Company:
Fawkes and Reece London
Location:
AE -
Dubai
Posted: May 2, 2025
Design Manager • Are you an experienced Design Manager looking for a new role in Dubai. This is an excellent opportunity to join a leading main contractor with a strong presence and reputation in the UAE. The business operates across a variety if sectors including high-end villas, data centres,
read more...
Senior Vice President of Guest Experience Major UAE Hospitality & Leisure Client
Company:
Aventus
Location:
AE -
abu dhabi
Posted: April 18, 2025
Senior Vice President of Guest Experience (Major UAE Hospitality & Leisure Client) Aventus Abu Dhabi Emirate, United Arab Emirates What We're Looking For We are seeking an accomplished senior leader to take on a pivotal role driving guest experience excellence across a portfolio of high-profile
read more...
Regional Sales Manager - MENA
Company:
Fortanix
Location:
AE -
abu dhabi
Posted: May 2, 2025
About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix leads in data-first cybersecurity for hybrid multi-cloud
read more...
System Integration Engineer
Company:
ParamInfo
Location:
AE -
dubai
Posted: April 16, 2025
Roles and Responsibilities • Minimum 8 years of hands-on experience with integration technologies. • Must be able to design and implement various integration models such as entity to entity, system to system, etc. • Should be independent and hands-on. Proven Skills and Expertise In Technical Skills
read more...