Business Development Executive - TECOM

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About TECOM Group:
TECOM Group PJSC, a Dubai Financial Market-listed company, which has been developing and operating strategic, sector-focused business districts across Dubai since 1999. The TECOM Group portfolio consists of 10 business districts catering to six vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology.
The 10 business districts are: Dubai Internet City, Dubai Outsource City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park, Dubai Industrial City and Dubai Design District (D3).
About the Role:
The role holder is responsible for providing administrative and coordination support to the Business Development team in business development opportunities across the cluster, including both new and current business partner opportunities and support the provision of a seamless customer service process for business partners that encourages maximum revenue and customer retention & satisfaction across the cluster.
The main duties and responsibilities of this role:
Assist the Business Development team to close new sales deals to generate sales and exceed pre-set sales target to ensure revenue through sales for the organization's profitability.
Understand and attend to clients' needs and provide information on the best real estate buy, prices, advice on forthcoming product developments and discuss special promotions according to customer requirements to ensure customer satisfaction.
Develop and maintain relationships with existing and potential customers via meetings, telephone calls, emails, and visits to prospect for new business to ensure good clientele database
Scan the local markets, coordinate with real estate brokers, and update the client database to gain a clear understanding of customers' businesses and requirements.
Liaison with R&L, Security and Leasing for approvals of new business partners and provide excellent customer service and present full product knowledge to the potential clients and ensure maximum customer satisfaction.
Coordinate with various stakeholders for after sales transactions and follow-up in order to provide excellent service to customers and ensure satisfaction.
Provide administrative support in handling partner queries/complaints and promptly coordination with Legal, Facilities Management, and Finance etc. on various partners issues related to invoicing, leasing legal issues, outstanding payments etc. and ensure the issues are resolved based on the SLA.
Prepare lease agreements, drafts, and proposals as per defined procedures and provide administrative support for registration of clients as per terms and conditions in order to support business opportunities for the Cluster.
Coordinate with clients for the issuance and renewal of lease, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.
Collate all client documentation such as contracts, license, and passport copies etc, maintain correspondence and provide administrative support to the management of the Cluster in order to ascertain smooth business operations and effective workflow.
Manage the filing system and ensure proper arrangements of a library for proper documentation of related reports and other correspondence in order to provide easy accessibility to data to increase the efficiency and effectiveness of the department.
Liaise with customers and ensure smooth settlement of customer issues and queries in order to increase customer satisfaction.
Provide support for the collection of information related to client feedback to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
About you:
The ideal candidate will have the below qualifications and experience:
Diploma in Business Management or similar
2 - 3 years of Real Estate experience
Business Development
Customer Relations
Customer Focus
Results Orientation
Business Awareness
Curious & Creative
Sense of Urgency
Adaptability & Flexibility
Builds Relationships
Empowerment
Problem Solving & Decision Making
Planning and Organizing
Communication Skills
Teamwork.
About Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
Seniority level

Seniority level Associate
Employment type

Employment type Full-time
Job function

Job function Business Development, Customer Service, and Other
Industries Financial Services and Real Estate
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